Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ADEOLA SALAWU

Thorold,Ontario

Summary

As a committed service provider, readiness to take on added responsibilities to meet and exceed the expectations of both the management and the clients. A strongly committed to helping clients resolve issues and cultivating a positive image of the company by leading by example and maintaining best practices and high standards. A good team player who always provides professional and friendly services. An employee who is dedicated strictly to following the company’s procedures and winning loyal clients. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience
1
1
Certification

Work History

BAUQGUET STAFF

ON-DEMAND STAFFING
06.2024 - Current
  • Ensuring all food and beverages are handled according to safety standards
  • Working closely with other banquet staff and event coordinators to ensure seamless service
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Established positive relationships with customers and other staff members.
  • Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
  • Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
  • Liaised with management and other departments to maintain smooth operations.
  • Evaluated customer needs and feedback to drive product and service improvements.

Customer Services Officer/Cash Officer

ACCESS BANK PLC
02.2016 - 12.2023
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Acknowledging and resolving customer complaints
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
  • Handled escalated customer concerns with diplomacy and tact, finding agreeable solutions that satisfied both parties.

Waiters/Server

DIAMOND HOTEL AND SUITS
07.2010 - 11.2015
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Learned and followed local alcohol laws to keep restaurants compliant with regulations.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Processed orders and sent them to kitchen employees for preparation.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Warehouse Associate

FIFESOPE NIGERIA ENTERPRISES
01.2007 - 02.2010
  • Packed and labeled merchandise to prepare for loading and shipment to customers
  • Receive, unload, and place incoming inventory items appropriately
  • Complete necessary paperwork as assigned
  • Follow all standard operating procedures (SOPs), all communicated health & safety procedures, and other policies in effect by the Company
  • Worked safely around moving machinery.
  • Assisted in reducing product damage by properly handling and storing materials.

Education

High School Diploma -

Niagara College
Niagara-on-the-Lake, ON
01.2024

Skills

  • Excellent communication skills, verbal and written, with strong closing techniques
  • Excellent listening skills
  • Excellent computer and keyboarding skills
  • Proactive and can work under pressure with minimum or no supervision, identifying potential solution to problems
  • Proficient in Microsoft Office: power point, word, excel
  • High level of diplomacy, sound judgment, and discretion when dealing with clients
  • Excellent Customer Service and relationship management
  • Multitasking and prioritization
  • Teamwork and interpersonal

Certification

  • Food handler certificate.
  • Smart serve certificate

Languages

English

Timeline

BAUQGUET STAFF

ON-DEMAND STAFFING
06.2024 - Current

Customer Services Officer/Cash Officer

ACCESS BANK PLC
02.2016 - 12.2023

Waiters/Server

DIAMOND HOTEL AND SUITS
07.2010 - 11.2015

Warehouse Associate

FIFESOPE NIGERIA ENTERPRISES
01.2007 - 02.2010

High School Diploma -

Niagara College

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ADEOLA SALAWU