Salah Hassan
Etobicoke,ON
Summary
I am a dedicated individual with a strong commitment to leveraging my expertise in program planning, child and youth development, customer service, IT support and security to deliver exemplary service and support. My track record includes consistently establishing secure and inclusive environments, enforcing policies and regulations, and maintaining meticulously organized workspaces. I derive satisfaction from devising innovative solutions to intricate challenges. Currently, I am in the final year of my studies at Humber College, pursuing a career as a Hearing Instrument Specialist (HIS). Whether working independently or collaboratively, I approach tasks with a positive and energetic demeanor, ensuring support provision while upholding regulatory standards. A substantial history of community volunteering underscores my unwavering dedication to serving others. I am eager to apply the insights and skills acquired at your organization, confident that they will significantly shape my professional trajectory.
Overview
5
5
years of professional experience
1
1
Certification
Work History
End-Point Support
TechZone Humber College
09.2023 - Current
- Providing technical support for staff and students at the Tech Zone and in the field
- Organizing, testing and maintaining computing and technology equipment
- Deploying, moving and setting up computing and technology equipment
- Installing software applications
- Monitoring sign-out equipment inventory
- General troubleshooting and reporting hardware, software, network, and other technology faults/failings
- Supporting and assisting Client Services End-point Support Technicians
- Creating and maintaining spreadsheets
- Providing printer support and maintenance
- Technology fault reporting, activity tracking, record keeping and data entry
- Maintaining a good working knowledge of all services, policies, and procedures
- Understanding the role and responsibilities of related support functions
- Assisting clients with AV equipment issues
- Onsite technology setup and technical support during on and off campus events
- Other duties as assigned
Children's Leader
St. Alban's Boys And Girls Club
12.2022 - 06.2023
- Plan, organize, and lead programs and activities that promote the social, emotional, and intellectual development of children and youth
- Serve as a role model for children and youth, providing guidance and support as they navigate challenges and make decisions
- Develop and maintain positive relationships with children, youth, and their families, fostering a sense of community and belonging
- Implement age-appropriate teaching strategies and techniques that engage and inspire children and youth to learn and grow
- Ensure a safe and inclusive environment for all participants, following appropriate health and safety protocols and policies
- Monitor and assess the progress of children and youth, providing feedback and support as needed to help them achieve their goals
- Collaborate with other staff members and volunteers to coordinate and deliver programs and events that meet the needs and interests of children and youth
- Maintain accurate records and documentation of program activities, attendance, and participant progress
- Attend regular training and professional development opportunities to stay up-to-date with best practices and new trends in children and youth programming
Security Concierge
Knights On Guard
08.2022 - 11.2022
- Assists residents and visitors in a branded, friendly, proactive, and efficient manner with appropriate follow-up, as necessary
- Provides services requested by making arrangements and bookings for condominium amenities, elevators, and parking permits
- Ability monitor CCTV systems, access control systems, & monitoring alarms
- Monitoring alarms to ensure follow up is completed
- Read, respond and manage a security email inbox through Outlook
- Enforce client's rules, regulations, Provincial statutes, and Municipal by-laws
- Perform routine property patrols and respond to Fire Alarms
- Patrol to ensure that fire extinguishers and hoses are accessible and fully charged
- Follow up with daily documentation in your memo book notes and incident reports as required
- Facilitating access of vehicles and pedestrians at fixed posts
- Obtaining statements and collecting information for Incident Reports Performing Customer Service-related functions
Security Concierge
Condor Security
05.2022 - 08.2022
- Greeting, checking in, and directing visitors
- Enforcing access control and assuring that only authorized personnel enter the building
- Monitoring operational procedures
- Maintaining constant surveillance of assigned areas
- Protecting the property from theft, accidents, fire, and other threats
- Providing customer service for residents, visitors, and/or guests
- Writing accident and incident reports for any suspicious activities or safety hazards
- Responding to calls for assistance
- Checking bags and packages, as needed
General Labor
Voyant Beauty/ Willing Plus Personal Corporation
09.2021 - 04.2022
- Keep track of the material quantity or count that has been received and distributed
- In a timely way, carry out daily job instructions obtained from the supervisor
- Handle manual material handling equipment like hand jacks and wheeled carts with care
- Maintain a clean, safe, and well-organized work environment
- As needed, lift and carry merchandise
- Assist with garbage collection and recycling
- Merchandise must be loaded and unloaded into and out of trailers
- Collecting and disposing of garbage, as well as operating a trash
Front-of-House
Baghlan Kabob & Bakery
09.2020 - 10.2021
- Ensure a smooth and enjoyable dining experience for all guests
- Communicate with customer to promote satisfaction in fast paced, high pressure settings
- Answer telephones, providing the utmost in customer service
- Fill out and file purchase orders for online delivery, walk-in orders or reservations
- Professionally respond to customer concerns and complaints
- Sanitize and clean tables during and after the shift to promote a clean environment
Childcare Volunteer
Reviving Islamic Spirit
12.2018 - 12.2019
- Assisted with program planning and daily routines
- Assisted in the supervision of a healthy, safe, and welcoming environment for the children and families attending the service
- Worked with individual and small groups of children to attend to the physical, social, and emotional needs of the children as required
- Ensured that any child(ren) in the assistant's care are adequately supervised and that ever reasonable precaution is taken to protect them from any hazard
- Assisted with the preparation and cleaning-up activities to ensure a hygienic environment
- Maintained good relationships and effective communication with families to provide support and conflict resolution
- Maintained confidentiality on all issues relating to children and families and comply with the service's privacy policy and licensing policies
Education
Diploma - Hearing Instrument Specialist
Humber College
205 Humber College Blvd, Etobicoke, ON M9W 5L704.2024
Ontario Curriculum -
Thistletown Collegiate Institute
06.2021
Skills
- Customer service
- Computer literacy
- Communication skills
- Time management
- Leadership Experience
- Enthusiasm
- Creativity
- Organizational Skills
Certification
- Emergency First Aid and CPR + AED Certificate
- Security Guard license
- G1 License
- BST Certificate
- Ministry of Labor and Training and Skills Certificate
- High Five Training Certificate
- Kids Tech Nation 2.0 Mentor
- Basic Life Support Certificate
- Standard First Aid CPR-C & AED
- AODA Customer Service Standards Training
- Occupational Health and Safety Awareness Training ( Workers)
- WHMIS 2015 Training
- VSC
Awards And Honors
- Honor Roll Grade 12
- Honor Roll Grade 10
Coursework
- Advanced Functions Math's, Grade 12, University Preparation
- English, Grade 12, University Preparation
- Biology, Grade 12, University Preparation
Extracurricular Activities
Intramurals Gardening Fundraisers Board game club Middle school volunteer
Languages
English
Native or Bilingual
Somali
Native or Bilingual
Timeline
End-Point Support
TechZone Humber College
09.2023 - Current
Children's Leader
St. Alban's Boys And Girls Club
12.2022 - 06.2023
Security Concierge
Knights On Guard
08.2022 - 11.2022
Security Concierge
Condor Security
05.2022 - 08.2022
General Labor
Voyant Beauty/ Willing Plus Personal Corporation
09.2021 - 04.2022
Front-of-House
Baghlan Kabob & Bakery
09.2020 - 10.2021
Childcare Volunteer
Reviving Islamic Spirit
12.2018 - 12.2019
Diploma - Hearing Instrument Specialist
Humber College
Ontario Curriculum -
Thistletown Collegiate Institute
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