SALAH-HADJINE WADE
Ottawa,Canada
Summary
Customer Specialist with over 3 years of experience in fostering strong client relationships and delivering top-notch service across various sectors. Demonstrates proficiency in technical support, problem-solving, and bilingual communication, with a proven track record in enhancing customer satisfaction and retention. Eager to contribute innovative solutions and leverage adaptability and technical skills in a progressive organization.
Professional with strong foundation in verification processes, ensuring accuracy and compliance. Skilled in data analysis, problem-solving, and quality assurance. Reliable team collaborator, adaptable to changing needs, and focused on achieving results. Prepared to bring precision, integrity, and effective communication to role.
Overview
5
5
years of professional experience
Work History
Verification Specialist
Cancap Groupe
06.2025 - Current
- Perform compliance and verification checks for business banking files.
- Validate account details, legal documents, and system information across AIM, ECM, ECIF.
- Reviewed and analyzed data to identify discrepancies, improving overall accuracy in reporting.
- Collaborated with cross-functional teams to streamline verification processes and enhance operational efficiency.
- Identify errors, missing documents, and account issues, escalating as needed.
- Support QA and operations teams and provide bilingual communication.
- Ensure accuracy, attention to detail, and adherence to AML and CIBC policy standards.
Customer Specialist Relations
Canada Life
11.2023 - 08.2025
- Built and maintained strong, lasting relationships with customers by understanding their needs, providing tailored solutions, and ensuring satisfaction
- Acted as a key point of contact for customer inquiries, resolving issues efficiently and improving customer retention
- Delivered excellent customer service through effective communication via phone, email.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Apple Support Agent
Teleperformance
09.2023 - 11.2023
- Address inquiries and troubleshoot technical issues.
- Offer product expertise and maintain knowledge.
- Document customer interactions.
- Collaborate with teams to ensure outstanding service delivery.
Quality Analyst
Teleperformance
12.2022 - 08.2023
- Listens and monitors calls for quality assessment.
- Provides constructive feedback to agents based on call evaluations.
- Prepares weekly reports summarizing monitored calls and quality findings.
- Helps agents improve their performance and customer interactions.
- Contributes to maintaining high-quality customer service.
Customer Service Representative
Teleperformance
04.2021 - 12.2022
- Provided first-level customer service, addressing inquiries about products, accounts, usage, and applications.
- Built and maintained positive customer relations by offering personalized solutions and coordinating with various company functions to ensure appropriate handling of requests.
- Scheduled service calls and followed up with customers/clients.
- Troubleshot and resolved technical issues using established diagnostic tools and procedures.
- Escalated customer issues as required.
- Responsible for accurate data input using prescribed applications.
Education
High School Diploma -
Académie Catholique Mère-Teresa High School
Hamilton, ON01.2021
Skills
- Customer Service
- Technical Support
- Quality Assurance
- Data Entry
- Problem Solving
- Time Management
- Microsoft Office
- Google Workspace
- Bilingual (French/English)
- Teamwork
- Communication
- Adaptability
- Document verification
- Identity verification
Languages
English
Full Professional
French
Native or Bilingual
Interests
- Video Gaming
- Virtual Reality
- Cooking
- Music
- Team Sports
Timeline
Verification Specialist
Cancap Groupe
06.2025 - Current
Customer Specialist Relations
Canada Life
11.2023 - 08.2025
Apple Support Agent
Teleperformance
09.2023 - 11.2023
Quality Analyst
Teleperformance
12.2022 - 08.2023
Customer Service Representative
Teleperformance
04.2021 - 12.2022
High School Diploma -
Académie Catholique Mère-Teresa High School