Sal Iuliano
Vaughan,Canada
Summary
Professional with significant experience in Product management and business analysis, skilled in data-driven decision-making, and process optimization. Strong focus on team collaboration and delivering impactful results. Reliable in adapting to changing needs while leveraging skills in stakeholder management, requirement gathering, and strategic planning. Recognized for analytical thinking, problem-solving abilities, and effective communication.
Overview
37
37
years of professional experience
Work History
Senior Product Manager, TELUS Managed Migration for Avaya UC/CC
Telus Communications
05.2022 - Current
- Sales RFI/RFP solution support
- Nonstandard builds / Nonstandard pricing support
- Managed and launched TMM, Go to market campaigns, Sales promotions SPIFFs
- Managed product and feature suite in the areas of Go-to-Market, product development, fulfilment, compensation and billing
- Managed project business case, budgets, cost models, margins analysis
Senior Product Owner(Telus)
Sal Iuliano Consulting
06.2015 - Current
- Managed and launched Home Security/Online Security bundle
- Managed API development and OpenSource SDKs
- Managed the product and feature suite in the areas of Go-to-Market, product development and positioning in support of the strategic imperatives of the corporation.
- Managed project business case, budgets, cost models, margins analysis,(SAP)
Senior Business Analyst(Sasktel)
Sal Iuliano Consulting
- Created detailed requirements documents enabling the successful implementation for –
- SalesForce Implementation Project
- Managed external integrators, developers using Agile methodologies and best practices
- Managed user story creation and prioritization with stakeholders
- Integrate into existing OSS / BSS systems
- Created test cases, UMLs, Process maps
- EBill Analyzer Project
- Traditional project management and requirements gathering
- Wireless Business SelfServe portal
- Development of new features/functionality mySaskTel App(Agile)
- Managed API development for various internal and 3rd party platforms
- Wireline Buy eCommerce Project
- Introduce Oracle eCommerce to Wireline division of business
- Create UX wireframes, UMLs, test cases with Traceability matrix
- Managed APIs from eCommerce to back end provisioning platforms
- Manage stakeholder user stories, prioritization, third party vendor software iterations.
Product Owner - Vidyo
Enghouse Systems Inc.
10.2020 - 10.2021
- Developing and explicitly communicating the Product Goals for Vidyo software product on Desktop, iOS, and Android Platforms
- Managed development of application APIs/SDKs
- Managed Vidyo Roadmap for Enterprise Conferencing and Healthcare programs
- Managed Daily stand up and sprint grooming meetings
- Used Jira software to create Epics and User Stories and manage a team of developers
- Created and clearly communicated Product Backlog items
- Prioritized Product Backlog items
- Ensuring that the Product Backlog is transparent, visible and understood.
- Managed a team of UI/UX professionals to ensure products were evolving and 'Voice of the Customer' was being listened to.
Product Manager, Business VoIP
Comwave Networks
11.2018 - 05.2019
- Increased Sales/Revenue by providing technical and sales training, support, setting product pricing.
- Fostered great working relationships with vendors (Rogers, Shaw Bell, Telus, Polycom, Yealink Fortinet, Cradlepoint)
- Increased Customer Satisfaction by streamlining Operations and Billing support.
- Program Management - Defined, prioritized and communicated product requirements - VoIP, SDN, UTM
- Managed online sales group (eCommerce)
- Launched 5G product offering
Client Services Project Manager
Avaya
01.2015 - 01.2016
- Became trusted advisor for large strategic customers as their dedicated liaison for large scale VoIP implementations.
- Understanding clients’ needs, documented technical and functional requirements; engaged in high-level complex analysis
- Performed technical presentations for customers, partners and prospects, resolved issues in a timely manner for technical pre-sales or operational issues
- Managed projects with IT, DevOps teams, stakeholders, systems engineers, sales team members, and service providers to improve customer experience.
Senior Project Manager, Voice Services
Shaw Business
06.2012 - 05.2015
- Led cross-functional project teams to successful launch of Voice products internally and for third party clients (Hosted PBX, SIP Trunking, Unified Communications). - Waterfall, Agile
- Successfully increased product revenue through eCommerce site, Sales Support, RFPs, Proposals, and Customer Presentations
- Expert knowledge of telecommunications solutions, networks, OSS and BSS systems/ SAP.
- Provide leadership within product technology and Sales teams to enhance and promote the Business portfolio.
- Established and implemented Product Strategy and Lifecycle plans to improve efficiencies and reduce costs.
- Program Management - Defined, prioritized and communicated product requirements(backlog) to the Product Development team.
Director, Product Management
Distributel
04.2010 - 06.2012
- Provided pricing and product management, set product pricing, increased revenue.
- Fostered great working relationships with Wholesale vendors (Rogers, Shaw Bell, Telus) Negotiated wholesale contracts for Voice (Traditional and VoIP) and Internet services.
- Operations and Billing support
- Researched options for Customer premise equipment, Developed sourcing and procurement process for VoIP phones, ATAs, routers, modems and phone equipment.
- Lead, mentored and managed Product Managers.
- Managed capital and operating Budgets for Portfolio(SAP, White plains)
Program Manager, Voice (VoIP)
Rogers Business Services
03.2009 - 05.2010
- Voice product Readiness team: Pricing, promotions, custom solutions, support/training (network, Operations, Billing)
- Development of SIP Trunking Project (VoIP) with cross functional team with Network Engineering and Billing.
- Directed the product and feature suite in the areas of program management, product development.
Senior Product Manager, Voice Services
Primus Business Services
04.2006 - 03.2009
- Developed, Implemented and launched SMB and Enterprise Business VoIP service from start to finish.
- Managed API development and OpenSource SDKs
- Managed all voice products for Primus Business Services
- Hosted PBX(VoIP) SIP Trunking(VoIP) Domestic & International LD
- Cellular Local lines ISDN PRI Unified communications/Conferencing
- Managed the product and feature suite in the areas of lifecycle product management, product development and positioning in support of the strategic imperatives of the corporation.
- Managed all cost models, margins analysis, special pricing approvals.
Technical Sales Engineer
MTS Allstream/AT&T Canada/Unitel/CNCP Telecommunications
11.1988 - 01.2006
- Demonstrated consultative selling skills and proposed high quality technical solutions and pricing that resulted in Allstream’s ability to grow profitable revenue; and to drive continuous improvement.
- Contributed to strategic account planning, business case development and identifying new opportunities by using knowledge and understanding of our industry technologies e.g. MPLS; VoIP technologies
- And the ability to articulate viewpoints, persuade and influence decision making, and project credibility allowing for the over achievement of the sales vertical revenue objective
- President’s Club 2001 winner – top 100 producers) 2001: 114.4% 2002: 111.76% 2003: 102.27% 2004: 105.18%
Program Manager, Voice & Sales Engineer Portfolios
MTS Allstream/AT&T Canada/Unitel/CNCP Telecommunications
01.2001 - 01.2005
- Researched and maintained a profile of the sales competencies of the sales force.
- Maintained knowledge of the market trends and technologies by monitoring competitors and equipment vendors in Canada and the U.S. and maintained product knowledge and sales skills necessary to effectively sell AT&T voice networks.
- Developed and maintained a training road map, created course content and deliver workshops that cannot be outsourced.
- Trained 770 sales professionals across Canada in three months. This resulted in a 46% increase in local sales in the first half of 2000
Education
Certified Product Owner – Certified (SPOC) -
VMEdu Inc., Online
01.2022
Certified Scrum Master - undefined
ScrumAlliance Certified Scrum Master Training Program
Business Administration Studies - undefined
York University
North York, OntarioHonours Electronics Engineering Technologist Diploma, Electronic Engineering Technician Diploma - undefined
RCC School of Electronics Technology
Toronto, OntarioBusiness Analysis – Essentials - undefined
Just Win IT
01.2016
Project Management Professional - undefined
Learnsmart Training Solutions
01.2015
Skills
- Unified Communications
- Call Centre Technologies
- Program/Product/Project Management
- SAP/Salesforce CRM
- ECommerce
- Sales Management
- Network Management
- Telecommunications
- Business Analyst (BABOK V3)
- Client/Stakeholder relations
- Hosted / Cloud Communications
- Web Development / APIs/SDKs
- Certified Product Owner(SPOC)
- Certified Scrum Master
- ITIL training
- Agile/Scrum Project management
- Solution Sales
- Requirements gathering
- Agile methodology
- User acceptance testing
- Stakeholder management
- Business process mapping
Timeline
Senior Product Manager, TELUS Managed Migration for Avaya UC/CC
Telus Communications
05.2022 - Current
Product Owner - Vidyo
Enghouse Systems Inc.
10.2020 - 10.2021
Product Manager, Business VoIP
Comwave Networks
11.2018 - 05.2019
Senior Product Owner(Telus)
Sal Iuliano Consulting
06.2015 - Current
Client Services Project Manager
Avaya
01.2015 - 01.2016
Senior Project Manager, Voice Services
Shaw Business
06.2012 - 05.2015
Director, Product Management
Distributel
04.2010 - 06.2012
Program Manager, Voice (VoIP)
Rogers Business Services
03.2009 - 05.2010
Senior Product Manager, Voice Services
Primus Business Services
04.2006 - 03.2009
Program Manager, Voice & Sales Engineer Portfolios
MTS Allstream/AT&T Canada/Unitel/CNCP Telecommunications
01.2001 - 01.2005
Technical Sales Engineer
MTS Allstream/AT&T Canada/Unitel/CNCP Telecommunications
11.1988 - 01.2006
Senior Business Analyst(Sasktel)
Sal Iuliano Consulting
Certified Scrum Master - undefined
ScrumAlliance Certified Scrum Master Training Program
Business Administration Studies - undefined
York University
Honours Electronics Engineering Technologist Diploma, Electronic Engineering Technician Diploma - undefined
RCC School of Electronics Technology
Business Analysis – Essentials - undefined
Just Win IT
Project Management Professional - undefined
Learnsmart Training Solutions
Certified Product Owner – Certified (SPOC) -
VMEdu Inc., Online