Sal Gonzalez
Hollister
Summary
Proven professional with extensive experience in emergency response and customer service, notably at Regional Medical Center of San Jose Hospital. Excelled in operating switchboards and managing security, enhancing departmental communications and ensuring patient safety. Demonstrated reliability and strong telephone etiquette, achieving efficient call routing and emergency support.
Overview
33
33
years of professional experience
1
1
Certification
Work History
PBX Operator
Regional Medical Center of San Jose Hospital
04.1996 - Current
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Monitored fire alarm panel for emergencies.
- Monitored Security cameras.
- Made overhead announcements for medical emergencies and and non-emergencies.
- Paged for medical personnel to alert of ongoing and incoming emergencies.
- Facilitated after-hours support by forwarding essential calls to designated on-call staff members promptly and accurately.
Hospital Security Officer
Alexian Brothers Hospital/Regional Medical Center
06.1992 - Current
- Responded promptly to alarms or calls for assistance from hospital staff or patients, deescalating tense situations when necessary.
- Assisted in emergency situations, providing timely response and coordination with medical staff for patient safety.
- Enhanced hospital security by conducting regular patrols and identifying potential safety hazards.
- Maintained detailed logs of daily activities, incidents, and actions taken during shifts as evidence in potential legal proceedings or investigations.
- Coordinated routine fire drills for hospital staff to ensure preparedness in case of an emergency situation.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Examined doors, windows and gates to verify security.
Education
Administration of Justice
San Jose City College
San Jose, CASkills
- Operating switchboards
- Telephone operations
- Answering questions
- Strong telephone etiquette
- Call routing
- Typing skills
- Emergency response
- Paging systems
- Switchboard management
- Call transferring
- Emergency call support
- Customer service
- Reliability
Certification
Certificate of Achievement
Level 1
Google IT Support Professional,
Certificate of Achievement L1
Timeline
PBX Operator
Regional Medical Center of San Jose Hospital
04.1996 - Current
Hospital Security Officer
Alexian Brothers Hospital/Regional Medical Center
06.1992 - Current
Certificate of Achievement
Level 1
Google IT Support Professional,
Certificate of Achievement L1
Administration of Justice
San Jose City College
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