Sal Cardoza
PG&E
Sacramento
1
Language
15
years of professional experience
Service professional ready to contribute valuable experience and problem-solving skills. Known for improving client satisfaction and resolving issues swiftly. Team-oriented with focus on achieving results and adapting to changing needs. Proficient in communication and relationship-building, consistently reliable and flexible.
Work History
Service Representative I
5 Years 8 Months- Respond to customer inquiries, complaints, and service requests.
- Address billing questions, provide information about utility services or outages.
- Coordinate with field teams for service appointments, and assist in resolving account-related problems,
- Handle solar, PBX, Spanish and English inbound customer calls.
Sales Professional
7 Months- Passionately represent products and services by sharing and demonstrating product and sales know-how with customers.
- Provide product demonstrations to educate customers on full product capabilities to maximize their experience.
- Achieve sales and customer experience goals and objectives.
- Provide comprehensive customer onboarding activities and ensures customers fully understand how to use and manage all company products/services.
- Perform operational and administrative tasks.
Sales Executive
4 Months- Responsible for assisting in the increase of AT&T’s Business portfolio through acquisition of small and Mid Market businesses.
- Heavy cold calling and prospecting (50 calls daily minimum).
- Daily use of Sales force, Outreach email platform.
- Uncover customer needs and leverage industry knowledge and applications to find and close sales opportunities.
- Use resources to design and propose customized solutions to meet customers needs.
- Conducted business meetings via Microsoft teams in order to present and pitch our products and services.
Assistant Store Manager
1 Year 4 Months- Oversaw sales floor and ensured the team was on track to achieve quota.
- Engaged and developed relationship with customers to drive revenue.
- Consistently exceeded quota across each quarter.
- Implemented corporate strategies in marketing, closing, pricing, and customer experience to ensure customer satisfaction and increased sales.
- Monitored stock levels 2x a week and placed orders based on product availability in addition to sharing feedback on product liquidation for overstocked items.
- Incorporated professional coaching and development with my team by implementing side by side table touches and daily coaching discussions.
- Hired and trained a total of 16 new sales consultants.
- Served as a member of the Retail and Business Blitz team, where I was responsible for a minimum of 50 outbound calls to small businesses in hopes to increase sales opportunities.
Retail Sales Consultant
5 Years 2 Months- Interacted with customers and qualify their business needs, followed by presenting products and services needed to address their use case.
- Offered and demonstrated products to customers and explained their use and benefits.
- Established trust and credibility with customers which allowed to increase and retain sales by creating a successful funnel.
- Regularly met and surpassed monthly sales and service quota 100%, exceeded quota >75% of the year.
- Ranked top 10 Sales Consultant in the Northern California Market.
- Collaborated with cross functional corporate teams (Fiber, DirecTV, First net, Business) to align on metrics and execute efficiently.
- Assisted Management with the on boarding of new employees, responsible for the training and development by implementing AT&T At Your Service sales cycle and role playing.
Mortgage Loan Officer
2 Years 11 Months- Responsible for answering inbound calls, collected and analyzed clients financial information to assess home loan eligibility.
- Processed and created payment arrangements for loans.
- Assisted clients with short sale and foreclosure process information.
- Assisted eligible customers in applying for government assistance programs.
- Membership.
Membership Sales Representative
2 Years 3 Months- Delivered an outstanding and well-rounded sales and service experience to all guest and members by ensuring a welcoming, informative, and inclusive experience when they visit.
- Helped inspire and motivate clients in pursuing their fitness goals within the community.
- Helped increase membership sales by offering and recommending as well as by cross- selling.
Education
B.A - Psychology
A.S - Psychology
Skills
Experience with Outreach and D&B Hoovers
Linkedin Sales Navigator
Microsoft Excel
Microsoft Teams
Salesforce
LANGUAGES
Spanish Fluent
Timeline
Sales Professional
Comcast
05.2023 - 12.2023Read More
Sales Executive
AT&T
11.2022 - 03.2023Read More
Assistant Store Manager
AT&T
06.2021 - 10.2022Read More
Service Representative I
PG&E
12.2020 - CurrentRead More
Retail Sales Consultant
AT&T
04.2016 - 06.2021Read More
Mortgage Loan Officer
Barclays HomeEq
06.2013 - 05.2016Read More
Membership Sales Representative
24hr Fitness
02.2011 - 05.2013Read More
Cosumnes River College
A.S from Psychology
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Sacramento State University
B.A from Psychology
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