Sakthishanmugham Chandhren
NORTH YORK,Canada
Summary
Highly skilled in managing and directing information technology departments. Proven track record in developing strategic plans for IT infrastructure, implementing new technologies, and overseeing large scale IT projects. Strengths include leadership, team building, problem-solving capabilities and strong communication skills. Demonstrated success in optimizing system performance, improving operational efficiency, and reducing IT costs.
Overview
22
22
years of professional experience
Work History
DIRECTOR OF INFORMATION TECHNOLOGY
ICICI BANK CANADA
TORONTO, Canada
10.2021 - Current
- Converted business concepts into technological implementations
- Ensured timely and effective delivery of solutions
- Ensured alignment of business requirements with proposed technology solutions
- Handled technology assumptions and constraints to meet deadlines
- Conducted detailed technology impact analysis
- Held accountability for maintaining Bank's technology infrastructure
- Directed assessment and authorization of User Stories, Story Decomposition, and Story Mapping
- Established and maintained quality standards across the organization
- Directed technology-related initiatives in alignment with executive leadership
- Ensured adherence to contractual obligations with technology vendors
- Developed and implemented an IT strategy to align with the organization's overall business objectives.
- Conducted research on emerging technologies to identify areas of improvement in existing infrastructure.
- Managed the installation, configuration, and maintenance of network hardware and software.
Senior Business Analyst
ICICI BANK CANADA
TORONTO, Canada
04.2019 - 09.2021
- Developed business process models to identify and document customer requirements.
- Analyzed existing systems and processes, identified gaps and recommended improvements.
- Created data flows to illustrate the flow of information between various systems and stakeholders.
- Conducted stakeholder interviews to understand user needs and preferences.
- Reviewed system design specifications for completeness, accuracy, consistency, traceability and usability.
- Performed root cause analysis to determine underlying issues in complex problems.
- Prepared cost and benefit analyses to support decision-making regarding potential solutions.
- Documented test cases for validating system functionality against user requirements.
- Developed detailed project plans outlining tasks, deadlines and resources needed for successful implementation of projects.
Business Analyst
ICICI BANK CANADA
TORONTO, Canada
07.2015 - 03.2019
- Collaborated with stakeholders across departments to define requirements for new projects.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Conducted interviews with subject matter experts to gather information on existing systems and procedures.
- Identified gaps between current state and desired future state operations.
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
Application Architect
ICICI BANK LTD
HYDERABAD, India
10.2007 - 07.2015
- Generated required project artifacts based on comprehensive requirement analysis
- Delivered business solutions on time by effectively prioritizing tasks
- Performed impact analysis of system requirements and finalized approach
- Conducted comprehensive cost-benefit analysis
- Managed issue resolution process efficiently
Manager - Core Banking Implementation Team
UNION BANK OF INDIA
MUMBAI, India
06.2002 - 10.2007
- Transitioned manual banking processes to advanced technology solutions
- Spearheaded the execution of Finacle eCeC delivery channel
- Streamlined financial services tailored to corporate needs
- Enhanced efficiency of payment processing systems through Utility Bill Payments System implementation
- Implemented payment gateway for IRCTC ticket booking
Education
MBA - Finance
IGNOU
New Delhi, India12-2010
Batchelor of Commerce - Accounting And Finance
Madras University
Chennai, India06-1996
Skills
- Leadership in Team Management
- Business continuity planning
- Disaster Recovery
- Information Technology Management
- Data Retention
- Core Banking Solutions
- Client Onboarding Strategy
- RFI/RFQ/RFP Development
- JIRA, Confluence, and user stories
- Conflict Management
Awards
- Appreciated for Credit Card surround – 2016
- Appreciated for Mobile Banking implementation – 2017
- Appreciated for Interac eTransfer implementation – 2018
- Recognized for GoEasy Implementation – 2019
- Award of excellence for Visa Debit – 2021
Summary of Projects
One Remittance Platform
Interac eTransfer implementation
Digital Customer onboarding
Corporate eCommerce FEBA migration
Visa Debit Card Issuance
Implementation Mobile Banking
Trainings conducted
- New employees Training
- Interac e-Transfer Training to Call center & Branches
- Visa Debit Card Management System Training
- Mobile Banking administrative system Training
- Online Banking administrative system training
Trainings Completed
- Finacle eCeC – Infosys
- Microsoft SQL Server implementation and management - Windows
- Leadership Training – ICICI Bank India
- PMP course
- Leadership training – ICICI Bank Canada
References
References available upon request.
Timeline
DIRECTOR OF INFORMATION TECHNOLOGY
ICICI BANK CANADA
10.2021 - Current
Senior Business Analyst
ICICI BANK CANADA
04.2019 - 09.2021
Business Analyst
ICICI BANK CANADA
07.2015 - 03.2019
Application Architect
ICICI BANK LTD
10.2007 - 07.2015
Manager - Core Banking Implementation Team
UNION BANK OF INDIA
06.2002 - 10.2007
MBA - Finance
IGNOU
Batchelor of Commerce - Accounting And Finance
Madras University
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