SAKSHI VERMA
Brampton,Canada
Summary
Seasoned Operations Supervisor with a proven track record at Canada Cartage, adept in logistics management and operational planning. Excelled in enhancing customer relationships and reducing incident rates through rigorous safety standards. Skilled in QuickBooks and AFM AVAAL, leading teams to achieve optimal efficiency. Demonstrates exceptional team training abilities and performance monitoring, ensuring project success.
Overview
6
6
years of professional experience
Work History
Operations Supervisor
Canada Cartage
Mississauga, Ontario
08.2023 - Current
- Trained new employees on operational protocols, significantly reducing onboarding time.
- Resolved customer complaints or answered customers' questions.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Maintained accurate records of employee attendance and performance reviews.
- Provided support to other departments as needed to meet organizational goals.
- Oversaw compliance with safety and quality standards, significantly reducing incident rates.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Led team of 7 in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
Dispatcher
Canada Cartage
Mississauga
07.2021 - 08.2023
- Coordinated dispatching activities for A1 Transport System.
- Managed truck schedules to ensure prompt transportation.
- Coordinate with drivers and customers to meet pickup and delivery appointments.
- Informed customers promptly about any delay or breakdowns of equipment.
- Liaised with Yard Management Team regarding truck and trailer upkeep.
- Managed personal work tasks while simultaneously instructing 12 dispatchers.
- Streamlined communication between Customer Service and planners for efficient load handling.
- Facilitated communication between multiple teams to optimize dispatch functions.
- Handled documentation for border clearance and ensured smooth shipment processing.
- Maintained compliance with company policies.
Dispatch/Operations
Righttrack Transport
Brampton
11.2020 - 06.2021
- Managed coordination between drivers and customers ensuring timely load pickups and deliveries.
- Consistently handled extensive loads and executed decisive actions.
- Increased workload through enhanced client relationships.
- Scheduled drivers 24 hours before planned tasks.
- Managed all paperwork associated with specific loads.
- Efficiently managed payroll for workforce compensation.
- Organized driver records and ensured updated documentation in designated files.
- Documented upkeep activities for the entire company's fleet.
- Facilitated communication among staff to support seamless truck and trailer performance.
- Provided guidance and direction to staff members on a variety of issues related to dispatch operations.
- Worked closely with IT staff to develop software applications that automate dispatch operations.
Office Administrator
LK Repair Terminal Inc.
Woodbridge
02.2020 - 10.2020
- Maintaining database related to Truck and Trailer Information
- Coordinating with the drivers and mechanics for any repair needed
- Communicating with Truck Parts Suppliers and dealerships
- Keeping monthly maintaining records for all Units of the company
- Making pamphlets and deals related to Oil changes and other repairs
- Creating daily work orders and assigning them to the required mechanics
- Making all employees salary
- Ordering truck parts with the suppliers and maintaining their records
Office Administrator
Silvert's Adaptive Clothing and Footwear
Concord
06.2019 - 01.2020
- Maintaining the store and organizing the products
- Recording all the transactions performed on the POS system and filing them on a daily basis
- Dealing with specially challenged people, understanding their needs, and providing them with the appropriate adaptive products
- Conducting workshops with nursing homes and Retirement centers, regarding their special requirements
- Coordinating with the warehouse staff for the delivery of products for online purchase
Education
Graduate Certificate - Supply Chain Management
St. Lawrence College
Kingston, ON, Canada04.2020
Graduate Certificate - Project Management
Loyalist College
Belleville, ON, Canada04.2019
Bachelor of Science (B.Sc.) - Information Technology
Kurukshetra University
Kurukshetra, India05.2017
Skills
- Experienced with QuickBooks Software
- AFM AVAAL Software Proficiency
- Scheduling coordination
- Operational planning
- Performance monitoring
- Customer relationship management
- Logistics management
- Team Training
- Incident reporting
- Operations management
Timeline
Operations Supervisor
Canada Cartage
08.2023 - Current
Dispatcher
Canada Cartage
07.2021 - 08.2023
Dispatch/Operations
Righttrack Transport
11.2020 - 06.2021
Office Administrator
LK Repair Terminal Inc.
02.2020 - 10.2020
Office Administrator
Silvert's Adaptive Clothing and Footwear
06.2019 - 01.2020
Graduate Certificate - Supply Chain Management
St. Lawrence College
Graduate Certificate - Project Management
Loyalist College
Bachelor of Science (B.Sc.) - Information Technology
Kurukshetra University
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