SAKSHI VERMA
Ottawa,Canada
Summary
Experienced and highly organized Assistant Manager with over 2 years of experience in retail and customer service management. Possesses strong leadership and problem-solving skills, as well as excellent communication and interpersonal abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Part Time Supervisor
Shoppers Drug Mart
07.2025 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Assisted with recruitment and onboarding of new employees.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Tracked employee vacation, sick and personal time.
- Processed timecards and payroll data for team of employees.
Assistant Manager
Tim Hortons
01.2023 - 01.2025
- Successfully managed daily operations of a retail store, including scheduling, inventory management, customer service, and sales.
- Directed a team of 35+ employees, resulting in improved store efficiency and customer service.
- Utilized strong leadership skills to train and mentor new employees, leading to a 20% increase in sales performance.
- Collaborated with the store manager to optimize inventory management processes, reducing excess stock by 25%.
- Analyzed customer feedback and complaints and proposed solutions to address customer concerns.
- Created and maintained store displays.
- Managed daily operations and addressed customer inquiries and concerns.
- Monitored and evaluated employee performance.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Associate
Uniqlo
06.2024 - 12.2024
- Shared product knowledge with customers, explaining the features, values, and benefits of each product.
- Drove sales by engaging customers with relevant product suggestions and sharing product knowledge.
- Achieved established goals.
- Engaged with customers in an enthusiastic manner to drive sales.
- Responsible for ensuring a positive customer experience and implementing loss prevention measures, processing multiple types of transactions.
Student Advisor
Algonquin College
01.2024 - 05.2024
- Developed and maintained a comprehensive knowledge of student development.
- Monitored and evaluated student performance and progress.
- Assisted in the development and implementation of student recruitment and retention strategies.
- Mentored students on developing effective communication and problem-solving skills.
Education
Architectural Technician - Architecture
Algonquin College
08.2024
Skills
- Leadership
- Supervisory Skills
- Customer Service
- Coaching
- Vendor Relations
- Technology Proficiency
- Presentation Skills
- Decision Making
- Project Management
- Time Management
- Team Building
- Organizational Skills
- Risk Management
- Quality Control
- Event Planning
LANGUAGES
English: Fluent
Hindi: Native
French: Basic
Certification
- Food handler certificate.
- WHIMS certified.
- First aid/CPR certified
Timeline
Part Time Supervisor
Shoppers Drug Mart
07.2025 - Current
Sales Associate
Uniqlo
06.2024 - 12.2024
Student Advisor
Algonquin College
01.2024 - 05.2024
Assistant Manager
Tim Hortons
01.2023 - 01.2025
Architectural Technician - Architecture
Algonquin College
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