SAKSHI VERMA
Customer Service & Sales Associate
Winnipeg,MB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
3
3
Language
Work History
Customer Service & and Sales Representative
Shapes Fitness Centres
Winnipeg, MB
05.2019 - Current
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Delivered engaging sales presentations to prospective customers
- Increased sales by offering new services and upselling to existing clients
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Documented customer interactions using data collection systems
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Managed over 40 calls per day.
Cashier/Associate
Dollarama
Winnipeg, MB
11.2020 - 01.2021
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Created price tags and merchandise signs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Collected and authorized payments of guests.
- Tallied cash drawer at beginning and end of each work shift.
- Processed customer refunds and exchanges according to established guidelines.
Assistant Professor
Desh Bhagat University
, India
09.2017 - 11.2018
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
- Contributed to campus activities to promote positive university image.
- Revised course objectives, course materials, instructional and assessment strategies for management courses.
- Contributed to planning appropriate and engaging lessons for both classroom and distance learning applications.
- Performed research to serve as basis for academic writing for publication.
- Handled classroom administration of over 50 students for professors.
- Stood in for professors and teachers in absences, lecturing or providing course material on management and accounting based on lesson plans.
- Evaluated student progress through analysis of test scores and homework completion.
- Mentored students and communicated internship and employment opportunities.
- Built strong rapport with students through class discussions and academic advisement.
Education
Applied Human Resource Management - Human Resources Management
University of Manitoba
Winnipeg 05.2019 - 05.2020
Master of Commerce -
Punjab University
Punjab, India 05.2015 - 05.2017
Bachelors of Commerce -
Punjabi University
Chandigarh,Punjab 07.2012 - 05.2015
Skills
Microsoft Office Suite including Word, Excel and PowerPoint
Multitasking Abilities
Active Listening
Dependable and Responsible
Interpersonal Communication
Organization and Time Management
Teamwork and Collaboration
Planning and Coordination
Additional Information
References provided as per request.
Timeline
Cashier/Associate
Dollarama
11.2020 - 01.2021
Applied Human Resource Management - Human Resources Management
University of Manitoba
05.2019 - 05.2020
Customer Service & and Sales Representative
Shapes Fitness Centres
05.2019 - Current
Assistant Professor
Desh Bhagat University
09.2017 - 11.2018
Master of Commerce -
Punjab University
05.2015 - 05.2017
Bachelors of Commerce -
Punjabi University
07.2012 - 05.2015