SAKSHI VERMA
Customer Service & Sales Associate
Winnipeg,MB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
3
3
Language
Work History
Customer Service & and Sales Representative
Shapes Fitness Centres
Winnipeg, MB
05.2019 - Current
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Delivered engaging sales presentations to prospective customers
- Increased sales by offering new services and upselling to existing clients
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Documented customer interactions using data collection systems
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Managed over 40 calls per day.
Cashier/Associate
Dollarama
Winnipeg, MB
11.2020 - 01.2021
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Created price tags and merchandise signs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Collected and authorized payments of guests.
- Tallied cash drawer at beginning and end of each work shift.
- Processed customer refunds and exchanges according to established guidelines.
Assistant Professor
Desh Bhagat University
, India
09.2017 - 11.2018
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
- Contributed to campus activities to promote positive university image.
- Revised course objectives, course materials, instructional and assessment strategies for management courses.
- Contributed to planning appropriate and engaging lessons for both classroom and distance learning applications.
- Performed research to serve as basis for academic writing for publication.
- Handled classroom administration of over 50 students for professors.
- Stood in for professors and teachers in absences, lecturing or providing course material on management and accounting based on lesson plans.
- Evaluated student progress through analysis of test scores and homework completion.
- Mentored students and communicated internship and employment opportunities.
- Built strong rapport with students through class discussions and academic advisement.
Education
Applied Human Resource Management - Human Resources Management
University of Manitoba
Winnipeg 05.2019 - 05.2020
Master of Commerce -
Punjab University
Punjab, India 05.2015 - 05.2017
Bachelors of Commerce -
Punjabi University
Chandigarh,Punjab 07.2012 - 05.2015
Skills
Microsoft Office Suite including Word, Excel and PowerPointundefined
Additional Information
References provided as per request.
Timeline
Cashier/Associate
Dollarama
11.2020 - 01.2021
Applied Human Resource Management - Human Resources Management
University of Manitoba
05.2019 - 05.2020
Customer Service & and Sales Representative
Shapes Fitness Centres
05.2019 - Current
Assistant Professor
Desh Bhagat University
09.2017 - 11.2018
Master of Commerce -
Punjab University
05.2015 - 05.2017
Bachelors of Commerce -
Punjabi University
07.2012 - 05.2015
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