Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sakshi Sharma

St. Catharines,ON

Summary

Dynamic professional with a proven track record at Accenture, excelling in strategic planning and performance coaching. Recognized for achieving a 100% pass rate in educational settings and cultivating key relationships that drive team success. Adept at problem-solving and fostering a collaborative environment to enhance operational efficiency.

Overview

6
6
years of professional experience

Work History

Delivery Operation Associate

Accenture
St. Catharines, Ontario
07.2024 - Current
  • Coaching and Team Development: Dedicate a significant portion of my time to coaching, shadowing, and supporting team members directly. Utilize key performance dashboards and call activity reports to ensure rigorous performance standards.
  • Talent Identification and Growth: Identify, lead, motivate, and coach team members to build an effective team. Recognize and manage performance outliers to consistently meet key performance indicators.
  • Operational Management: Oversee day-to-day operations to ensure consistent quality and productivity across all communication channels (e.g., calls, emails, chats). Align performance with service level metrics and revenue goals to maximize value for clients.
  • Strategic Communication: Clearly communicate quarterly strategies and monthly/weekly priorities to team members. Adapt communication styles to effectively engage different audiences, including team members, operations managers, and stakeholders.
  • Adaptability and Innovation: Quickly adapt to changes in workflows, processes, procedures, or product features. Proactively identify operational bottlenecks and challenges, quantifying their impact to inform prioritization decisions.
  • Performance Analysis and Improvement: Clearly articulate current performance drivers in your market and outline actionable steps for improvement.
  • Professional Conduct: Maintain a professional and personable demeanor at all times, fostering a positive and productive team environment.

Inside Sales Associate

Accenture
St. Catharine's, ON
07.2022 - 06.2024
  • Developed and implemented personalized marketing plans and strategies by proactively engage with decision makers through outbound calls and email, thereby optimizing advertising performance and ROI for a quarterly book of business.
  • Conducted outbound calls and lead follow-up to introduce and promote the program to potential clients for maximizing engagement.
  • Cultivated impactful relationships with Social Media Advertisers and drove business development by offering valuable product insights and feedback based on professional experience.
  • Routinely resolve problems by applying established guidelines and precedents, collaborating with in the team and with direct supervisors.
  • Consistently maintaining targets and goals with primary focus on COI above 80% quarter over quarter since the beginning of q3 of 2023.
  • Attended client round tables to provide feedback and success stories on advertising products.
  • Entrusted with managing and analyzing team stats daily and providing strategic feedback and best practices to my team while also making recommendations to drive team success on a daily basis.
  • Provided continuous peer support to new hires by proactively hosting shadowing sessions for new trainees and help them getting trained before they hit the main floor.
  • Honored with a top Agent and top QA award for the FY23 for the Accelerate program.

Teacher

St. Mary's Presentation Convent School
JAMMU, Jammu And Kashmir
04.2021 - 02.2022
  • Responsible for managing 500 students with average 60-80 in each class. Built relationships with all of them and ensured all students felt attended to with personalized feedback, class discussions and encouragement.
  • Achieved 100% curriculum goals by guiding the learning process and establishing clear objectives for all science lessons, units, and projects.
  • Conducted regular pre, formal and post assessments, boosting standardized testing pass ratio to 95% for juniors, 85% for sophomores and, 80%+ for freshman.
  • Worked together with other teachers to develop robust teaching strategies and guidelines to better inspire students.
  • Received recognition for contributions to innovative concepts in classroom instruction.

Teacher

Stephen's International Public School
JAMMU, Jammu And Kashmir
04.2019 - 03.2021
  • Closely worked with senior leadership to develop comprehensive recruitment strategies for interviewing and qualifying candidates.
  • Educating over 600 students (approx. 500 daily) in person with a 100% pass rate.
  • Updated curriculum immediately upon hire, resulting in improved exam scores for 56% of students.
  • Engaged students and promoted intellectual curiosity through hands-on experiments, power point presentations and mnemonics to provide positive attitude towards scientific processes.
  • Worked with colleagues and administration to evaluate policies and change them as needed
  • Conquered challenges of working with highly diverse student population to attain exceptional student achievement.

Education

Google Professional Certificate - Project Management

Coursera
Canada
04-2025

Skills

  • Key Relationship Management
  • Strategic Planning
  • Verbal and Written Communication
  • Problem-Solving
  • Conflict Resolution
  • Team Leadership
  • Presentations and Demonstrations
  • Customer Relationship Management (CRM)
  • Performance Coaching
  • Team Building

Timeline

Delivery Operation Associate

Accenture
07.2024 - Current

Inside Sales Associate

Accenture
07.2022 - 06.2024

Teacher

St. Mary's Presentation Convent School
04.2021 - 02.2022

Teacher

Stephen's International Public School
04.2019 - 03.2021

Google Professional Certificate - Project Management

Coursera

Similar Profiles

CREATE PROFILE
Sakshi Sharma