Sakshi Sharma
Mississauga,ON
Summary
Highly skilled Operations Specialist with comprehensive experience in coordinating and optimizing business operations. Possess strong analytical skills, adept at identifying operational inefficiencies and implementing necessary process improvements. Known for strategic planning abilities and effective leadership style, leading to improved team productivity and operational excellence. In previous roles, have consistently streamlined processes to enhance overall organizational efficiency.
Overview
5
5
years of professional experience
Work History
Cards Operations Specialist
Royal Bank Of canada
Toronto, Ontario
01.2023 - Current
- Audited company's legal documents to verify compliant policies and procedures.
- Collaborated with other departments to develop solutions that addressed operational issues across the organization.
- Developed reports detailing operational performance, trends, costs, productivity.
- Evaluated potential risks associated with proposed changes or modifications before implementation.
- Monitored operations and reviewed records and metrics to understand company performance.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Cards Advisor
Royal Bank of Canada
Mississauga, Ontario
04.2022 - 01.2023
- Answered inquiries from customers regarding Credit cards.
- Maintained accurate and complete records required of credit card accounts.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Customer Service Cashier
Sobeys
Toronto, ON
09.2019 - 10.2022
- Complied with all health and safety regulations while performing job duties.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Offered customers carry-out service at completion of transaction.
- Greeted customers promptly and responded to questions.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Collection Officer
MJR capital services
Mississauga
04.2021 - 04.2022
- Negotiated credit extensions and waivers when necessary.
- Investigated customer accounts to ensure accuracy of balances due.
- Spoke to delinquent members by phone and identified why accounts had not been paid.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
Education
Diploma - International Business Management
St. Clair College of Applied Arts And Technology
Windsor, ON12-2020
Bachelor of Science - Science
Guru Nanak Dev University
India05-2017
Skills
- Content management expertise
- Experience in leadership
- Personnel assessment
- Quantitative skills
- Process documentation
- Operational efficiency
- Human relations
- Credit adjustments
- Microsoft Excel
- Critical thinking
Timeline
Cards Operations Specialist
Royal Bank Of canada
01.2023 - Current
Cards Advisor
Royal Bank of Canada
04.2022 - 01.2023
Collection Officer
MJR capital services
04.2021 - 04.2022
Customer Service Cashier
Sobeys
09.2019 - 10.2022
Diploma - International Business Management
St. Clair College of Applied Arts And Technology
Bachelor of Science - Science
Guru Nanak Dev University