Sakshi Sakshi
Mississauga,Ontario
Summary
Customer-focused and tech-savvy professional with over 3 years of experience in delivering high-quality support in fast-paced environments. Skilled in troubleshooting hardware/software issues, managing inbound/outbound calls, and maintaining positive customer relationships. Known for patience, problem-solving, and the ability to adapt quickly to changing processes.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
BrightPath Communications Inc. – Toronto, ON
01.2024 - 08.2025
- Provided phone and email support for customers, resolving an average of 40+ technical and account-related issues daily.
- Diagnosed and troubleshot software and hardware issues for smartphones, tablets, and wearables.
- Documented cases accurately in CRM, ensuring follow-ups and proper resolution tracking.
- Achieved 95%+ customer satisfaction scores through empathetic communication and timely solutions.
- Collaborated with the technical team to escalate and resolve complex client issues.
Technical Support Representative
UrbanConnect Services – Toronto, ON
10.2022 - 12.2023
- Assisted customers in setting up and troubleshooting devices running iOS and macOS.
- Walked clients through step-by-step solutions over the phone, maintaining a calm and professional tone.
- Reduced average call handling time by 15% while maintaining quality metrics.
- Supported internal knowledge base updates with technical tips and solutions.
Customer Care Associate
NorthStar Office Solutions – Toronto, ON
05.2021 - 09.2022
- Handled inbound inquiries regarding product features, account management, and billing.
- Maintained accurate appointment schedules and coordinated with service teams.
- Trained new hires on customer engagement strategies and CRM usage.
- Consistently met or exceeded KPIs for customer satisfaction and call resolution rates.
Education
Bachelor of Science - Computer And Information Sciences
CT GROUP OF INSTITUTIONS
JALANDHAR,INDIA05-2019
Skills
- Customer Service & Technical Support
- Customer order management
- Active listening
- Call Center Operations
- iOS & macOS Familiarity
- Problem Diagnosis & Resolution
- Account Notation & Documentation
- Appointment Scheduling
- Microsoft Office & CRM Systems
- Communication & Rapport Building
Timeline
Customer Service Specialist
BrightPath Communications Inc. – Toronto, ON
01.2024 - 08.2025
Technical Support Representative
UrbanConnect Services – Toronto, ON
10.2022 - 12.2023
Customer Care Associate
NorthStar Office Solutions – Toronto, ON
05.2021 - 09.2022
Bachelor of Science - Computer And Information Sciences
CT GROUP OF INSTITUTIONS
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