Sakshi Sakshi
Mississauga,Canada
Summary
Hardworking candidate skilled in providing excellent customer service with a proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills for effective team leadership and motivation. Organized Dental Receptionist dedicated to providing detailed customer service and scheduling support. Well-versed liaison between patients, dentists, and insurance providers, coding appropriately and managing coverage plans.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE CASHIER
Gaint Tiger
11.2023 - Current
- Maintained high standards of customer service during high-volume, fast-paced operations
- Performed store opening and closing duties as required
- Built positive relationships with customers by providing friendly and helpful service
- Developed strong organizational skills to efficiently manage multiple tasks simultaneously, such as restocking shelves and operating a cash register
- Processed returns, exchanges, and refunds in accordance with store policy
- Processed cash, check, and credit cards for customer purchases
Office Administrator
Sharma Dental Clinic
11.2022 - 07.2023
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
CALL CENTER SUPERVISOR
Maxicus
04.2020 - 08.2022
- Provided leadership and direction to team of 20+ call center representatives, ensuring customer satisfaction goals were achieved
- Assisted with escalated calls when needed, providing guidance to agents on best practices for handling difficult customers
- Performed regular coaching sessions with staff members to improve their knowledge base and communication skills
- Analyzed call trends to identify areas for improvement and develop strategies for resolving customer issues efficiently
- Maintained up-to-date records related to call center operations such as agent availability and contact information
- Hired, train, and evaluated personnel
Education
Business Administration And Management
Fleming College
Toronto, ON12-2024
BACHELOR OF COMMERCE - COMMERCE
Khalsa College
Amritsar, PUNJAB05.2023
Higher Secondary -
05.2020
Skills
- Customer service
- Problem-solving
- Customer focus
- Teamwork
- Collaboration
- Empathy
- Decision Making
- Confidentiality
- Discretion
- Cash Handling
- Multitasking
- Account updating
- Regulatory Compliance
- Data analysis
- Training development
- Schedule Coordination
- Employee Coaching
- Patient services
- Patient file management
- Financial plan options
- Calendar and appointment management
- Office administration
Languages
English
Native or Bilingual
Timeline
CUSTOMER SERVICE CASHIER
Gaint Tiger
11.2023 - Current
Office Administrator
Sharma Dental Clinic
11.2022 - 07.2023
CALL CENTER SUPERVISOR
Maxicus
04.2020 - 08.2022
BACHELOR OF COMMERCE - COMMERCE
Khalsa College
Higher Secondary -
Business Administration And Management
Fleming College
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