Sakshi Rohal
Langford,BC
Summary
Adaptable and detail-oriented professional with a background in journalism and customer service. Known for strong communication and research skills, poised to make impactful contributions in dynamic environments while meeting tight deadlines.
Overview
3
3
Languages
1
1
Certification
3
3
years of professional experience
Work History
Journalism Student Reporter
SAIT
Calgary, Alberta
07.2026 - 08.2026
- Created multimedia content, including photos and videos, for articles.
- Maintained relationships with sources to ensure accurate reporting.
- Conducted interviews with students and faculty for news articles.
- Provided feedback and suggestions during team meetings to improve existing processes.
- Provided feedback and suggestions during team meetings to improve existing processes.\ystem, audio & video editing basics.
Customer Service Manager
Best Buy
Calgary, Alberta
09.2024 - 08.2026
- Trained team members on customer service best practices, enhancing service quality and consistency.
- Coordinated daily operations to ensure seamless service delivery, contributing to overall customer satisfaction.
- Assisted in the implementation of store policies aimed at enhancing customer experience.
- Monitored customer feedback to identify critical areas for improvement, leading to actionable insights.
- Provided exceptional customer service to ensure customer satisfaction.
Package Handler
Logistics in Motion
Calgary, Alberta
12.2023 - 08.2024
- Sorted packages by size and destination to enhance processing efficiency.
- Maintained cleanliness and organization of warehouse areas during shifts.
- Collaborated with team members to ensure timely package delivery.
- Inspected packages for damage and reported issues to management promptly.
- Operated scanning equipment to accurately track package movement.
- Followed safety protocols to minimize workplace hazards.
- Accurately labeled parcels according to company guidelines.
Education
Diploma in Journalism -
Southern Alberta Institute Of Technology
Calgary, AB08-2026
Skills
- Time management
- Customer service
- Team collaboration
- Multimedia storytelling
- Adaptive learning
- Deadline management
- Data journalism
- Fact-checking
- News writing
- Research skills
- Interviewing
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Nepali
Limited
Certification
- Hubspot Inbound Marketing
Preserve Certification
Hubspot Social Media Marketing
Timeline
Journalism Student Reporter
SAIT
07.2026 - 08.2026
Customer Service Manager
Best Buy
09.2024 - 08.2026
Package Handler
Logistics in Motion
12.2023 - 08.2024
Diploma in Journalism -
Southern Alberta Institute Of Technology