Shakshi Rana

Dynamic Customer Experience Specialist with a proven track record at Air Canada, adept at optimizing client experiences and resolving issues efficiently. Skilled in POS systems and de-escalation techniques, I foster teamwork and collaboration to enhance service delivery, ensuring customer satisfaction and loyalty through effective communication and problem-solving. /

Customer service professional with deep understanding of customer needs and commitment to delivering high-quality support. Proven ability to improve customer satisfaction through effective problem resolution and proactive communication. Known for strong collaboration skills, reliability, and adaptability in dynamic situations. /

Professional with experience in enhancing customer interactions and driving customer satisfaction. Skilled in problem-solving, communication, and empathy to effectively address and resolve customer concerns. Strong focus on team collaboration and achieving results, adaptable to changing needs, and reliable for consistent performance. Adept at using CRM software, handling inquiries, and providing exceptional service. /

Diligent [Desired Position] with proven track record of enhancing customer interactions and satisfaction. Successfully implemented initiatives to streamline customer support processes, leading to improved client retention. Demonstrated strong problem-solving abilities and effective communication skills in fast-paced environments. /

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

• The Dental /receptionist certificate , Strictly Dental Receptionist - Completed in December, 2021