Sakshi Rampal
Brampton,Canada
Summary
Detail-oriented and adaptable network engineer with 4+ years of experience in managing Enterprise and service Provider network infrastructures, utilizing advanced Cisco technologies. Skilled in troubleshooting, documentation, and the implementing networking standards. Committed to delivering outstanding customer service and ensuring operational excellence, while actively collaborating with stakeholders.
Overview
8
8
years of professional experience
1
1
Certification
Work History
NETWORK ANALYST
CENTRILOGIC
04.2023 - Current
- Administer Cisco routing and switching environments (BGP, OSPF), including the configuration and troubleshooting of enterprise-level networks to ensure high availability and performance
- Support Cisco Wireless and Meraki Wireless environments, ensuring strong and secure wireless connectivity across the organization's locations
- Monitor and maintain firewall rules, including configuring security policies and troubleshooting issues related to Fortinet, Checkpoint, Palo Alto, and ASA firewalls, ensuring compliance with security policies and best practices
- Provide Tier 2/3 technical support for network-related issues, including routing, switching, and VPN troubleshooting, and resolve escalated service tickets via ServiceNow
- Configure and maintain IPsec VPN tunnels, resolving issues related to rules, encryption, and connectivity to support secure communication between branch offices and data centers
- Possess a basic understanding of Cisco SD-WAN, Cisco ISE, and ACI
- Maintain a basic understanding of IaaS, PaaS, and SaaS delivery models
- Deliver timely and accurate communication to stakeholders regarding network status, incidents, and resolutions
- Utilize diagnostic tools such as Wireshark, MTR, LogicMonitor, PRTG, ManageEngine MibBrowser, and FortiAnalyzer for comprehensive analysis and troubleshooting
- Coordinate with vendors (e.g., Bell, Equinix) to handle ISP and data center case management through tools like ServiceNow, providing detailed reports and status updates to all stakeholders
IP ENGINEER
COLT TECHNOLOGIES
02.2022 - 12.2022
- Worked as an IP Configuration Engineer in Service Delivery
- Implemented IP pre-configuration, IP connectivity, and IP configuration tasks on Cisco and Juniper routers
- Supported various LAN migrations and bandwidth (BW) upgrades within the scheduled maintenance windows
- Provided high-quality customer support in managing and troubleshooting local area networks, ensuring smooth and efficient network operations and receiving positive customer feedback
- Delivered quick support to onsite technicians for connectivity tests, saving technical costs multiple times by enabling earlier completion of tasks
- Volunteered for quality audits within the team, contributing to a 25% reduction in quality issues within the first two months
- Received the Inspire Award from the Director of the SD team for delivering critical tasks with high quality and zero backlogs
SERVICE OPERATIONS ENGINEER CORE
NOKIA SOLUTIONS AND NETWORKS PVT. LTD.
11.2016 - 12.2020
- Involved in the configuration and troubleshooting of IP/Core network devices
- Handled tasks related to the IP consolidation project for Vodafone Idea Ltd
- Implemented O&M and configuration work for L2 & L3 switches, Cisco routers and switches, and Juniper routers
- Commissioned links in the telecom network
- Performed bi-annual IP audits and corrected deviations for the routers within scope
- Carried out hardware and software upgrades for routers
- Conducted daily health checks of routers and analyzed performance reports
Education
Class X -
ST. Xavier's School
01.2008
B. Tech - Electronics and Communication
Amritsar College of Engineering & Technology
Diploma - Electronics and Communication
Mai Bhago Govt. Polytechnic college
Skills
- Network Device Monitoring
- Routing and Switching Technologies
- Network Security
- Documentation and reporting
- Network troubleshooting
- Network Configuration
- IPsec Tunnels
- Data Center Management
Certification
- CCNA Certified, CSCO14161528
- Fortinet Certified Associate in Cybersecurity
- Fortinet Certified Fundamentals in Cybersecurity
Accomplishments
- Upgraded over 10 Cisco 5516 ASA firewalls to address the Denial of Service vulnerability highlighted in Cisco's security advisory, enhancing network security and boosting customer satisfaction.
- Received the Heroes of the Day award for effectively troubleshooting and coordinating with the ISP and end customer during a major outage at a critical site. Additionally, I personally delivered the replacement equipment to the branch location to ensure it arrived as quickly as possible.
Disclaimer
I hereby declare that the above information is true to my knowledge and belief.
Timeline
NETWORK ANALYST
CENTRILOGIC
04.2023 - Current
IP ENGINEER
COLT TECHNOLOGIES
02.2022 - 12.2022
SERVICE OPERATIONS ENGINEER CORE
NOKIA SOLUTIONS AND NETWORKS PVT. LTD.
11.2016 - 12.2020
- CCNA Certified, CSCO14161528
- Fortinet Certified Associate in Cybersecurity
- Fortinet Certified Fundamentals in Cybersecurity
Class X -
ST. Xavier's School
B. Tech - Electronics and Communication
Amritsar College of Engineering & Technology
Diploma - Electronics and Communication
Mai Bhago Govt. Polytechnic college
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