Summary
Overview
Work History
Education
Skills
Timeline
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SAKSHI MEHROTRA

Markham,ON

Summary

The diverse experience of 12 years in various sectors and roles has polished my skills and expertise in handling challenging tasks. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

13
13
years of professional experience

Work History

Agent

Teleperformance
11.2022 - 07.2023
  • Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues. Catered to 50 calls per day and was recognized for it.
  • Set up flights, hotels as well as ground transportation for individuals and groups.
  • TICO certification.
  • Worked with salesforce and saber tools.

Supply Chain Manager

KAY DEE ENTERPRISES
04.2020 - 08.2022
  • Establish good relationships with business customers, creating and driving customer acquisition and retention strategies
  • Ensuring Product Quality by utilizing process management, plant teams and outside resources
  • Supervised 20 staff members tasked with handling materials management, planning, purchasing, and customer service duties.
  • Providing analysis and delivering insight that links financial reports to business strategies which helped increase company sales by 30% in a quarter.

PR and Marketing Manager

Gateway
01.2019 - 01.2020
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs
  • Created 45 company brand messages a month as well as took care of collateral materials, customer events and promotional strategies.
  • Managed workflow between staff, coordinating documents, planning and creative material distribution.
  • Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.

Assistant Manager - Key Accounts

FOODCOAST INTERNATIONAL
06.2017 - 12.2018
  • Consistently achieved top ranking in revenue and profit growth with a hike of 45% in the initial year.
  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities within the first 6 months of joining.
  • Built and maintained strong client relationships to drive business growth.
  • Established agreements for expansions of licenses and food product replacements like brand-specific curries and sauces.

Assistant Quality Manager

Vodafone India Pvt Ltd
04.2015 - 06.2017
  • Participates on a cross-functional team to develop new products following the process, including analyzing information to help set sales forecasts and financials and writing concept statements for consumer testing.
  • Achieve desired results by coaching, counseling and disciplining employees, planning, monitoring and appraising job results for more than 200 call center agents.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction with 90% efficacy level.
  • Mentored and encouraged employees to strive for excellence while fostering professional growth with quarterly visits and reviews.

Senior Customer Service Associate

Fidelity Worldwide Investments
09.2011 - 03.2015
  • Handled customer inquiries and complaints with professionalism to restore satisfaction.

Process Advisor

Barclays Shared Services
08.2010 - 08.2011
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth

Education

BBA - International Business Management, Business Administration

Seneca International Academy
Markham, ON
12.2022

Bachelor of Arts - BBA

Guru Jambeshwar University of Science & Technology
India
08.2010

Skills

  • Cross-Departmental Alignment
  • Employee Coaching and Motivation
  • Marketing Strategy Development
  • Microsoft Office
  • Salesforce
  • Customer Relationship Management (CRM) Software
  • TICO certificate
  • Active Learning

Timeline

Agent

Teleperformance
11.2022 - 07.2023

Supply Chain Manager

KAY DEE ENTERPRISES
04.2020 - 08.2022

PR and Marketing Manager

Gateway
01.2019 - 01.2020

Assistant Manager - Key Accounts

FOODCOAST INTERNATIONAL
06.2017 - 12.2018

Assistant Quality Manager

Vodafone India Pvt Ltd
04.2015 - 06.2017

Senior Customer Service Associate

Fidelity Worldwide Investments
09.2011 - 03.2015

Process Advisor

Barclays Shared Services
08.2010 - 08.2011

BBA - International Business Management, Business Administration

Seneca International Academy

Bachelor of Arts - BBA

Guru Jambeshwar University of Science & Technology

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SAKSHI MEHROTRA