Sakshi Kapoor
Mississauga,Ontario
Summary
Skilled Web Developer experienced in creating responsive and user-friendly websites using HTML, CSS, JavaScript, and PHP. Strong background in custom WordPress development. Collaborative team player focused on timely project completion and providing exceptional SaaS customer support.
Overview
7
7
years of professional experience
Work History
Web Developer
Maestro PMS
Markham, ON
04.2019 - 08.2021
- Designed and maintained responsive websites and applications, ensuring optimal cross-device user experiences.
- Optimized website performance for speed and usability, and participated in code reviews for quality assurance.
- Collaborated with the team to meet project deadlines and provided SaaS customer support, enhancing client satisfaction.
- Iterated on website performance, optimizing speed and usability
- Created recurring reports using precise SQL queries; providing business users with dashboards to run reports; significantly reduced number of redundant requests
- Diagnosed and troubleshoot problems with existing web applications and sites
- Managed and resolved 100+ support tickets per month
- Utilized responsive design, to create well-planned site to deliver optimized experience in context to each device and seamless cross-device experiences
- Maintained and enhanced websites by adding and improving design and interactive features.
Customer Service Manager
Walmart Canada Corp
Scarborough, ON
04.2016 - 03.2019
- Managed customer service operations, resolving complaints and improving customer relationship management.
- Utilized technical skills to troubleshoot computer issues, contributing to a smooth operation in a fast-paced environment.
- Organized and scheduled meetings and appointments
- Carried out administrative duties such as filing, typing, copying, binding, scanning etc.
- Managed over 50 customer calls per day.
DEVELOPER
Zealinfosoft
04.2014 - 12.2014
- Developed and updated web applications, focusing on UI and cross-browser compatibility to enhance user engagement.
- Refactored existing codebase for improved readability and maintainability.
- Established best practices for coding standards within team environment.
- Built responsive web pages optimized for different devices.
Education
Diploma - Computer Technician-Software Engineering
Sheridan College
Oakville, ON12.2016
Bachelor of Science - Computer Science
D.A.V College
India04.2014
Skills
- PHP, JavaScript, React
- WordPress Development
- HTML5, CSS3
- Responsive Design
- Team Collaboration
- Zendesk, HubSpot
- Bootstrap, SQL
Relevant Projects
Information Sending System Jan 2014 – April 2014
• Project was based on sending email notifications to students eligible for interview as per
requirements of the company visiting campus.
• This software helped to maintain all the data and records of students, list of companies
visited on campus and students selected in them.
• Coding in Java & MySQL for data fetching and processing using MVC framework.
• Frontend- HTML, JSP pages, CSS, bootstrap, jQuery and Java, Backend- MySQL, Model-
Iterative
Timeline
Web Developer
Maestro PMS
04.2019 - 08.2021
Customer Service Manager
Walmart Canada Corp
04.2016 - 03.2019
DEVELOPER
Zealinfosoft
04.2014 - 12.2014
Diploma - Computer Technician-Software Engineering
Sheridan College
Bachelor of Science - Computer Science
D.A.V College
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