Sakshi Kapoor
Mississauga,Ontario
Summary
Experienced Web Developer with passion for creating attractive and interactive websites meeting customer needs and exceeding expectations. Well-versed in developing custom WordPress themes and plugins. Excels in HTML, CSS, JavaScript and PHP development.
Overview
7
7
years of professional experience
Work History
Web Developer
Maestro PMS
Markham, ON
04.2019 - 08.2021
- Designed and maintained front end fully responsive websites, applications, landing pages and email templates
- Ensured responsive user interfaces for seamless cross-device experiences
- Translated mock-ups into functional web pages
- Iterated on website performance, optimizing speed and usability
- Participated in code reviews, testing, QA, and debugged for code quality maintenance
- Created recurring reports using precise SQL queries; provided business users with dashboards to run reports; significantly reduced number of redundant requests
- Collaborated with team for timely project execution
- Provided SaaS customer support to clients
- Diagnosed and troubleshoot problems with existing web applications and sites
- Managed and resolved 100+ support tickets per month
- Utilized responsive design, to create well-planned site to deliver optimized experience in context to each device and seamless cross-device experiences
- Maintained and enhanced websites by adding and improving design and interactive features.
Customer Service Manager
Walmart Canada Corp
Scarborough, ON
04.2016 - 03.2019
- Resolved customer complaints and bring customer relationship management into consideration
- Proficient customer service experience and ability to work in fast-paced environment
- Organized and scheduled meetings and appointments
- Troubleshoot computer problems by using appropriate virus scanner software's
- Generated reports
- Contribute to team effort by accomplishing related results as needed
- Carried out administrative duties such as filing, typing, copying, binding, scanning etc.
- Managed over 50 customer calls per day.
DEVELOPER
Zealinfosoft
04.2014 - 12.2014
- Deep expertise and hands on experience with Web Applications and programming languages such as HTML, CSS, JavaScript, JQuery and API's
- Strong understanding of UI, cross-browser compatibility, general web functions and standards
- Updating existing websites according to requirements.
- Established best practices for secure coding, reducing vulnerability risks within application
- Created custom APIs for seamless integration with third-party services, expanding application functionality and compatibility
Education
Diploma - Computer Technician-Software Engineering
Sheridan College
Oakville, ON12.2016
Bachelor of Science - Computer Science
D.A.V College
India04.2014
Skills
- Java, C#, C, C, NET, ASPNET
- PHP, JavaScript, VueJS, AngularJS
- HTML5, CSS3, Python, Bootstrap
- Canvas, Servlets, AJAX, JSON
- Bootstrap, JQuery, XML, JSP, NoSQL PL/SQL, SQL Server
- Apache tomcat, WordPress, phpMyAdmin, MySQL Workbench
- Microsoft Access/Excel, Photoshop, Illustrator, Google Docs
- InDesign, Dreamweaver, Visual Paradigm, Advanced Customer Service Skills
Timeline
Web Developer
Maestro PMS
04.2019 - 08.2021
Customer Service Manager
Walmart Canada Corp
04.2016 - 03.2019
DEVELOPER
Zealinfosoft
04.2014 - 12.2014
Diploma - Computer Technician-Software Engineering
Sheridan College
Bachelor of Science - Computer Science
D.A.V College
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