Summary
Overview
Work History
Education
Skills
Languages
Technical Skills
Timeline
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Sakshi Kalra

Etobicoke,ON

Summary

Ambitious and results-oriented Customer Engagement Manager with a proven track record in leading high-profile programs. Skilled in driving customer satisfaction, engagement, and retention through strategic solutions and cross-functional collaboration. Leverages experience in customer success and leadership development to tackle challenges and support organizational growth.

Overview

3
3
years of professional experience

Work History

Customer Engagement Manager

Rogers
Toronto, Ontario
02.2022 - 09.2024
  • Successfully manage a portfolio of corporate clients, ensuring high levels of satisfaction, retention, and account growth by delivering tailored leadership development solutions.
  • Build strong relationships with senior executives and key stakeholders, understanding their business objectives and developing strategies to achieve them.
  • Leverage data insights and client feedback to inform program strategy, positioning, and continuous improvement efforts.
  • Oversee the end-to-end implementation of leadership development programs, ensuring they meet customer expectations, are delivered on time, and yield measurable business outcomes.
  • Collaborate with cross-functional teams, including instructional designers, technical support, and sales, to drive product adoption and deliver seamless client experiences.
  • Develop promotional activities and program messaging to increase program visibility and learner engagement across customer organizations.
  • Work with the sales team to identify new opportunities for program expansion, upselling, and long-term relationship building.

Telus

Customer Sucess Manager
Brampton, Ontario
04.2021 - 03.2022
  • Provided personalized customer success management for corporate clients, focusing on increasing product adoption, engagement, and satisfaction.
  • Worked closely with clients to identify business challenges, propose solutions, and manage the implementation of leadership development programs tailored to their needs.
  • Analyzed program metrics, including learner engagement and business impact, to optimize strategies and drive customer retention.
  • Led regular meetings with clients to share performance data, gather feedback, and make strategic recommendations for improving customer outcomes.
  • Built and nurtured relationships with key stakeholders, ensuring that programs aligned with customer goals and fostering a positive customer experience.

Education

GED -

St. Clair College
Mississauga, ON
12-2022

Skills

  • Influence & Executive Presence
  • Building Strategic Partnerships
  • Analysis of Learning Needs and Program Design
  • Interdepartmental Cooperation
  • Analyzing and Reporting Data
  • Solutions for Leadership Development
  • Management of the Customer Lifecycle
  • Solution & Business Acumen Collaborative Design
  • Stakeholder Communication & Engagement
  • Delivery & Project Management

Languages

English
Full Professional

Technical Skills

  • CRM Software (Salesforce, HubSpot, Zendesk)
  • Learning Management Systems (LMS)
  • Data Analytics & Reporting Tools (Tableau, Google Analytics)
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Email Marketing Platforms (Mailchimp, ActiveCampaign)

Timeline

Customer Engagement Manager

Rogers
02.2022 - 09.2024

Telus

Customer Sucess Manager
04.2021 - 03.2022

GED -

St. Clair College

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Sakshi Kalra