Sakshi Devi
Brampton,ON
Summary
A dedicated and vigilant security professional with a strong background in customer service and a proven ability to maintain safety and order in dynamic environments. My experience in roles requiring exceptional communication, quick problem-solving, and situational awareness has strengthened my ability to respond effectively to incidents while maintaining a calm and professional demeanor. My time in supervisory and front-line roles has developed my skills in access control, conflict resolution, and surveillance monitoring. Committed to ensuring a secure environment and upholding high standards of safety and service.
Dedicated security professional with a strong foundation in customer service and safety management. Experience in supervising teams, managing emergencies, and executing security protocols in dynamic environments enhances the ability to maintain order and respond effectively to incidents.
Overview
5
5
years of professional experience
Work History
Security Guard
Star Security
Toronto, Ontario
05.2026 - 07.2026
- Led security guards during events, ensuring safety and security through effective supervision.
- Monitored crowd behavior and managed large gatherings, maintaining order and ensuring safety.
- Managed emergencies, including medical incidents, fire alarms, fights, and evacuations.
- Conducted pre-shift briefings and assigned posts, enhancing team effectiveness and readiness.
- Ensure all guards follow event security procedures and company policies.
Security Guard
Knights On Guard
06.2024 - 10.2025
- Supervised daily operations of on-site security personnel, ensuring effective duty execution, full staffing of shifts, and timely, accurate incident response.
- Managed fire emergencies through clear communication and coordination with emergency services, ensuring strict adherence to management-approved protocols.
- Coordinated contractor access to units, verifying authorization and resident confirmation before granting entry with a master key, while adhering to building procedures and preparing detailed management reports.
- Scheduled and arranged mandatory inspections of fire alarms, fire equipment, and safety systems, ensuring compliance with safety regulations and building codes.
- Managed fire emergencies through effective communication and coordination with emergency services, ensuring adherence to management-approved protocols.
- Inspected and assessed heat pump systems to identify maintenance needs. heat pump systems, coordinate repairs or replacements.
Security Guard
Sword Security
04.2023 - 09.2024
- Maintained crowd control and monitored entry/exit points during high-traffic events, ensuring a safe and orderly environment.
- Responded swiftly to disturbances, medical incidents, and unauthorized access with professionalism and sound judgment.
- Collaborated with event staff and law enforcement to enforce security protocols and provide clear communication during emergencies.
BPO
EXL Pvt. Ltd.
05.2021 - 12.2022
- Provided exceptional customer service by promptly addressing inquiries and offering detailed information on financial products.
- Contributed to a 10% increase in cross-selling success and higher revenue.
- Successfully resolved 95% of escalated issues, fostering strong customer loyalty.
- Improved customer engagement through proactive follow-up, resulting in a 15% increase in retention rates.
- This experience taught me the importance of delivering high-quality customer service and the ability to remain calm and composed in challenging situations.
Education
BSc. - IT
Sri Sai College
PathankotMSc. - IT
Sri Guru Gobind College
ChandigarhSkills
- Emergency Response
- Situational Awareness
- Analytical and Critical Thinking
- Crisis Management
- Relationship Management
- Teamwork & Leadership
- Adaptability
- Strong Work Ethics & Multi-tasking
- Time Management & Organizational Skills
Additional Information
Highly skilled in helping customers gain confidence in using digital applications and understanding their benefits., Projects a professional presence and delivers a personal experience to customers., Strong interpersonal skills with the ability to build rapport and connections with customers., Resourceful self-starter with courage and confidence to approach customers., Excellent verbal and written communication skills in a business environment., Proficient in organization and collaboration within a team.
Timeline
Security Guard
Star Security
05.2026 - 07.2026
Security Guard
Knights On Guard
06.2024 - 10.2025
Security Guard
Sword Security
04.2023 - 09.2024
BPO
EXL Pvt. Ltd.
05.2021 - 12.2022
BSc. - IT
Sri Sai College
MSc. - IT
Sri Guru Gobind College