Mohammadhamza Malik
Barrie,ON
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Supervisor
Mac's Convenience Store
10.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Boosted team performance by developing customer service training materials and conducting service training.
- Maintained database systems to track and analyze operational data.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Cook
Wild Wing Resturants
05.2022 - 12.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Developed relationships with local suppliers to obtain freshest ingredients available.
- Maintained food safety and sanitation standards.
- Managed opening and closing shift kitchen tasks.
Education
College diploma in Hospitality Management -
Georgian College
Barrie, ON12.2022
Skills
- Customer Service
- Serving Experience
- Upselling
- Sales
- Cash Handling
- Goal-Oriented
- Schedule Development
- Guest Services
- Merchandising
- Retail Sales
- Operations Management
- Staff Management
- Business Development
- Strategic Planning
Certification
Smart Serve, Present
Languages
English
Full Professional
Timeline
Cook
Wild Wing Resturants
05.2022 - 12.2022
Supervisor
Mac's Convenience Store
10.2021 - Current
College diploma in Hospitality Management -
Georgian College
Smart Serve, Present
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