Sakshi Dhawan
Scarbourough,ON
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Gabby;s
09.2022 - 02.2023
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Hostess
Chowpatty Culture
05.2022 - 09.2022
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers by keeping the dining area ready for every guest.
Server
Wind Japenese And Thai
11.2021 - 04.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Customer service representative
KFC and Taco Bell
09.2021 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Server
Ramada Indian Restaurant and Bar
11.2020 - 08.2021
- Explained menu items and suggested appropriate options
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Server
Sherepunjab
08.2020 - 10.2020
Part time Cashier
The Hawkers
02.2018 - 02.2019
Part time Sales Manager
Screaming Beans
10.2017 - 02.2018
Part time Sales Associate
The Easyday store
04.2016 - 05.2017
Education
Post Graduate Diploma - Exercise Science For Health And Promotion
Niagara College
Welland, ON04.2022
Bachelors of Physiotherapy -
Sardar Bhagwan Singh PGI of Bio Medical Sciences and Research
01.2018
Class XII -
Lala Arjan D M DAV Public School
01.2014
Post Graduate Diploma - Health Care Administration
Canadore College
Scarborough, ON12.2022
Class X -
H.M.DAV SR.SEC Public School
01.2012
Skills
- Customer handling
- Communication skills
- Computer literacy
- Problem-solving
- Beverage Preparation
- Table Setting
- High-Volume Dining
- Dining Area Maintenance
- Multitasking
- Teamwork
- Leadership
- Food Delivery
Languages
English- Speaking, Reading and Writing
Hindi- Native Language
Punjabi - Regional Language
Certification
Smart Serve Certificate
Food handler Certificate
Timeline
Server
Gabby;s
09.2022 - 02.2023
Hostess
Chowpatty Culture
05.2022 - 09.2022
Server
Wind Japenese And Thai
11.2021 - 04.2022
Customer service representative
KFC and Taco Bell
09.2021 - 04.2022
Server
Ramada Indian Restaurant and Bar
11.2020 - 08.2021
Server
Sherepunjab
08.2020 - 10.2020
Part time Cashier
The Hawkers
02.2018 - 02.2019
Part time Sales Manager
Screaming Beans
10.2017 - 02.2018
Part time Sales Associate
The Easyday store
04.2016 - 05.2017
Post Graduate Diploma - Exercise Science For Health And Promotion
Niagara College
Bachelors of Physiotherapy -
Sardar Bhagwan Singh PGI of Bio Medical Sciences and Research
Class XII -
Lala Arjan D M DAV Public School
Post Graduate Diploma - Health Care Administration
Canadore College
Class X -
H.M.DAV SR.SEC Public School
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