Sakshi Dhand
Brampton,ON
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Multi-Unit Manager
Tim Hortons
06.2018 - Current
- Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
- Increased overall efficiency by streamlining operations and implementing standardized processes across multiple units.
- Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
- Ensured safety protocols were consistently enforced to protect both employees and customers, minimizing accidents or incidents.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Multi Unit Operator
American Franchise Academy
07-2025
High School Diploma -
St. Clair College of Applied Arts And Technology
09.2019
Skills
- Staff Development
- Teamwork and Collaboration
- Computer Skills
- Decision-Making
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Computer skills
- Excellent communication
Licence
Overseas Licence
Full Car Licence
Issue Date(mm/yyyy) - 07/2017
Ontario's Driver Licence
Issue Date(dd/mm/yyyy) - 13/10/2020
Currently class AZ licence holder
Issue Date(dd/mm/yyyy) - 09/05/2024
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Multi-Unit Manager
Tim Hortons
06.2018 - Current
High School Diploma -
St. Clair College of Applied Arts And Technology
Multi Unit Operator
American Franchise Academy
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