Sakshi Choudhary
Burlington,ON
Summary
Team member at Papa Johns and Personable Customer Service representative dedicated to providing the highest level of customer service. Outgoing and efficient with the capacity to multitask as well quickly learn and comprehend new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.
Overview
4
4
years of professional experience
Work History
Team Member
Papa John's
09.2023 - 12.2023
- Contributed to team success by completing jobs quickly and accurately
- Pursued learning opportunities to advance knowledge and take on leadership position
- Instructed junior team members on protocols and procedures of each station to maximize contributions
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Sought out ways to go above and beyond job requirements
- Worked different stations to provide optimal coverage and meet production goals
- Trained new team members by relaying information on company procedures and safety requirements
- Resolved issues quickly to maintain productivity goals
- Continuously checked products for quality assurance according to strict guidelines
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles
- Passion for serving, making food and beverages and good time management.
Customer Service Associate
Amazon
10.2019 - 10.2022
- Provided top-class customer service through phone calls, chats, and emails, maintaining excellent customer satisfaction ratings
- Knowledgeable of the company's systems and able to navigate them efficiently to help clients with order processing, shipment tracking, and general inquiries related to an account
- Worked together with various teams to resolve elevated customer problems promptly
- Tailored for an agile working environment, ensure that performance targets like time to respond and resolve are met consistently with quality customer care in mind
- Kept abreast of Amazon's changes in products offered, promotions, and policies to give clients current and genuine data
- Handling escalated customer complications professionally and emotionally while transforming challenges into customer satisfaction
- Engaged actively in continuous learning programs
- Keep Amazon standards up, enhancing customers' positive experiences, and reminding the company that it is a customer-oriented organization.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Education
Bachelor of Technology - Electronics And Communication Engineering
Kurukshetra University
Haryana, India06.2020
Skills
- Customer Service
- Computer literate
- Up-selling techniques
- Customer relations
- Natural leader
- Cash Handling
- Credit card transactions
- Stocking
- Motivated team player
- Fluent in English
- Complaint Resolution
- Cleaning
- Equipment Operation
- Parts Labeling
- Quality Inspections
- Teamwork and Collaboration
- Attention to Detail
- Problem-Solving
- Public speaking
- Training and development
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Team Member
Papa John's
09.2023 - 12.2023
Customer Service Associate
Amazon
10.2019 - 10.2022
Bachelor of Technology - Electronics And Communication Engineering
Kurukshetra University
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