Summary
Overview
Work History
Education
Skills
Accomplishments
Section name
Timeline
Generic

Sakshi Chawla

Surrey,Canada

Summary

Dedicated and enthusiastic McDonald’s team member with over 3 years of progressive experience in restaurant operations. Proven track record of leadership, operational excellence, and team development. Strong communication skills, multilingual in English, Punjabi, and Hindi. Adept at working in fast-paced environments with a customer-first mindset. Seeking further growth within the McDonald’s system by continuing to enhance operational effectiveness and guest satisfaction.

Experienced leader with a strong focus on team collaboration and delivering results. Adept at managing operations, driving process improvements, and fostering a positive work environment. Known for adaptability and reliability in meeting changing needs. Skilled in strategic planning, staff development, and performance management.

Experienced leader with strong focus on team collaboration and delivering results. Adept at managing operations, driving process improvements, and fostering positive work environment. Known for adaptability and reliability in meeting changing needs. Skilled in strategic planning, staff development, and performance management.

Experienced with managing diverse teams and optimizing departmental operations. Utilizes leadership and strategic planning skills to improve efficiency and team performance. Track record of fostering collaboration and achieving organizational objectives.

Overview

3
3
years of professional experience

Work History

Department Manager

McDonald’s
01.2024 - 05.2025
  • Oversee a specific area of the restaurant such as People, Guest Services, or Kitchen operations
  • Ensure operational excellence by monitoring key performance indicators (KPIs)
  • Lead people practices including recruitment, onboarding, and performance management
  • Train and coach shift leaders and team members to drive productivity and morale
  • Monitor inventory levels and control waste, optimizing labor and food costs
  • Champion safety and sanitation procedures across all shifts

Assistant Manager

McDonald’s
10.2022 - 01.2024
  • Supported Restaurant Manager in daily operations and shift leadership
  • Managed scheduling, team deployment, and shift readiness
  • Promoted emotional intelligence to boost staff performance and customer satisfaction
  • Ensured all food safety, cleanliness, and maintenance standards were upheld
  • Resolved escalated customer concerns in a timely and professional manner
  • Contributed to new strategy implementation and staff development programs

Team Leader

McDonald’s
07.2022 - 10.2022
  • Oversaw team performance during assigned shifts, ensuring tasks were completed efficiently
  • Trained new hires on McDonald’s procedures, customer interaction, and food safety
  • Provided mentorship to crew and fostered a positive work culture
  • Delivered an excellent guest experience through hands-on support and leadership
  • Participated in regular shift evaluations to improve service delivery

Crew Trainer

McDonald’s
04.2022 - 06.2022
  • Provided hands-on training to new crew members in line with company standards
  • Conducted training sessions on POS operation, kitchen efficiency, and guest interaction
  • Reinforced safety, hygiene, and food quality standards during shift execution
  • Gave feedback to trainees and helped them meet performance expectations
  • Helped improve team consistency by leading by example

Crew Member

McDonald’s
01.2022 - 04.2022
  • Delivered exceptional service by taking and preparing accurate orders quickly
  • Maintained cleanliness and organization in the dining and kitchen areas
  • Practiced safe food handling and followed health regulations strictly
  • Handled cash and POS operations accurately and responsibly
  • Consistently displayed a friendly, helpful, and professional attitude

Education

MBA - Human Resources Management

University Canada West
Vancouver, None
09-2023

Skills

  • Leadership and team development
  • Shift coordination & scheduling
  • Quality and safety compliance
  • Customer service excellence
  • Team leadership
  • Staff management
  • Customer service
  • Team supervision
  • Training and mentoring
  • Task delegation
  • Problem-solving

Accomplishments

  • Achieved through effectively helping with [Task].
  • Achieved [Result] through effectively helping with [Task].
  • Documented and resolved [Issue] which led to [Results].
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of [Number] staff members.

Section name

  • SAKSHI CHAWLA
  • 6540 141A, Surrey, BC, V3W 1N1
  • [Today’s Date]
  • Hiring Manager
  • McDonald’s Canada
  • [Location Address – optional if unknown]
  • Dear Hiring Manager
  • I am writing to express my strong interest in continuing to grow my career within McDonald’s, with aspirations to take on greater leadership responsibilities. With over three years of progressive experience at McDonald’s, starting as a Crew Member and advancing through Crew Trainer, Team Leader, and Assistant Manager roles, I am confident in my ability to make a meaningful contribution in a Department Manager or higher position.
  • From the very beginning of my journey at McDonald’s, I embraced the brand’s commitment to quality, service, cleanliness, and value. As a Crew Member, I learned the importance of consistency and efficiency in delivering a great guest experience. As a Crew Trainer, I took pride in shaping new team members and upholding our operational standards. My time as a Team Leader and later as an Assistant Manager sharpened my leadership and problem-solving skills, allowing me to drive shift performance, lead by example, and support our restaurant’s overall success.
  • Now, as a Department Manager, I am responsible for leading teams in specific areas such as People or Guest Services. I take great pride in developing talent, improving guest satisfaction, and helping the restaurant meet its performance goals. I understand what it means to work in alignment with McDonald’s values while adapting to challenges in a fast-paced environment.
  • What drives me is the opportunity to learn, grow, and contribute meaningfully to the team. I believe my experience, combined with my passion for delivering exceptional service and developing people, makes me a strong candidate for continued leadership at McDonald’s.
  • Thank you for considering my application. I look forward to the opportunity to further discuss how I can continue to grow with McDonald’s and support the team in reaching new milestones.
  • Sincerely
  • Sakshi Chawla

Timeline

Department Manager

McDonald’s
01.2024 - 05.2025

Assistant Manager

McDonald’s
10.2022 - 01.2024

Team Leader

McDonald’s
07.2022 - 10.2022

Crew Trainer

McDonald’s
04.2022 - 06.2022

Crew Member

McDonald’s
01.2022 - 04.2022

MBA - Human Resources Management

University Canada West
Sakshi Chawla