Sakshi Chauhan
Nanaimo,BC
Summary
Highly motivated, Human Resources Executive with progressive experience improving HR systems to meet organizational objectives and goals. Adept at leveraging visionary leadership and best HR practices to deliver business solution in the areas of HR management, capacity
building, and robust personnel development programs. Over 6 years of experience demonstrating commitment, strong interpersonal relationships, effective results in problem solving and change management. Excellent introspection and insight to choose qualified applicants during the recruitment process, matching the departmental and process criteria. Proficient at building and executing systems, programs, and strategies to reach measurable and
sustainable objectives. Strong work ethic and commitment to compliance with professional codes, regulations and company’s policies.
Overview
7
7
years of professional experience
Work History
Operations- Customer Service Representative
Intelcom Express
11.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigation on problem packages to find the route cause and solve the issue.
Customer Experience Associate
Walmart
02.2022 - 02.2023
- Maximizing store efficiency by carrying out stocking, removing damaged and expired merchandise,
performing price checks, shelf availability, zoning, recovery etc. - Handled client inquiries with exceptional professionalism and enthusiasm.
- Resolving customer issues and ensuring customer satisfaction, whilst referring concerns to management
when appropriate. - Assisting customers by promoting store services/plans, locating merchandise and helping make purchase
decisions. - Assisting and answering customers over phone regarding product specifications/availability and price.
Senior HR Executive
Health Insurance TPA of India Ltd.
05.2019 - 01.2022
- Responsible for background verification, salary positioning, issuing offer and appointment
letter. - Handled end-to-end external and internal recruitment for various departments including Claims, Finance, IT,
Admin, and HR. - Developed job descriptions and posted openings on the HITPA official website depending on
the needs of the relevant departments. - Screened the profiles received from the Consulting Agencies against job specifications and conducted initial telephone interviews.
- Coordinated and managed the onboarding of new employees.
- Assessed training needs and coordinated learning and development initiatives for all employees.
- Promoted a positive and open work environment where employees feel comfortable speaking
up about issues. - Maintained up-to-date knowledge on company policies and procedures related to attendance management, ensuring compliance within the team.
HR Executive
Generix Lifesciences Pvt. Ltd
04.2017 - 05.2019
- Served as a consultant for non-IT positions in Banking & Financial Services, Retail, Firm, E-Commerce, Pharmaceuticals, and other manufacturing
firms. - Sourced profiles through internal database, References, Job Portals, Job Postings, varied Social
Networks. - Collaborated with the HR and management teams to define the company's HR issues, goals, and
requirements. - Conducted interviews, briefed candidates, maintained database, trackers and MIS reports as
well as managed a team of 4.
Education
MBA - Human Resources Management & Marketing
Dewan VS Group of Institutions India
07.2016
BBA - Human Resources Management And Services
Bhagwati College
07.2014
Skills
- Responding to Difficult Customers
- Order and Refund Processing
- Customer Service
- Call Documentation
- Administrative expert
- Attendance Management
- Recruitment and selection
- Problem-Solving
- Operation Management
- Onboarding
- Performance management
- Teamwork
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Professional
Additional Information
- Demonstrates strategic and creative thinking, with strong influencing and decision-making
skills - Exceptional time management skills with ability to multitask and prioritize workload
- Develop, implement and evaluate talent acquisition strategies; recruiting, hiring and
onboarding etc. - Proficient in MS office Suite and knowledgeable of HR Database systems like HRIS
- Exceptional interpersonal skills and willingness to work with people of diverse background
Timeline
Operations- Customer Service Representative
Intelcom Express
11.2022 - Current
Customer Experience Associate
Walmart
02.2022 - 02.2023
Senior HR Executive
Health Insurance TPA of India Ltd.
05.2019 - 01.2022
HR Executive
Generix Lifesciences Pvt. Ltd
04.2017 - 05.2019
MBA - Human Resources Management & Marketing
Dewan VS Group of Institutions India
BBA - Human Resources Management And Services
Bhagwati College
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