Sakshi Bhatt
Customer Relation Representative
Halifax,Canada
Summary
Dynamic and results-oriented Customer Service Representative with a proven track record of driving client satisfaction and retention. Skilled in building strong relationships, providing proactive support, and facilitating product adoption through effective communication and problem-solving. Experienced in collaborating with cross-functional teams to address client needs and drive long-term success. Proficient in analyzing usage data, and advocating for clients to inform product development efforts. Dedicated to delivering exceptional service and staying informed about industry trends and best practices.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
Customer Relations Representstive
Manulife Insurance
10.2023 - Current
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Carried out administrative tasks by communicating with clients, submitting the documents , following up on claims to deliver excellent customer service.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
Customer Service Representative
HGS Canada
01.2023 - 09.2024
- Deliver exemplary service by accurately assessing and addressing customer needs, showcasing sound judgment in recommending suitable solutions.
- Respond to inquiries and complaints while prioritizing customer care and maintaining a professional demeanor.
- Uphold strict confidentiality, complying with data usage legislation and service guidelines.
- Successfully maintain positive customer relationships, resulting in a 95% customer satisfaction rating.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Developed and delivered engaging sales presentations to convey product benefits.
Technical Support Advisor
Concentrix
05.2022 - 12.2022
- Excelled in an interactive customer service environment, fostering positive customer experiences.
- Implemented change efforts to enhance service efficiency, resulting in a 20% reduction in response time.
- Quickly learned new skills and concepts, applying knowledge accurately to diverse customer inquiries.
- Demonstrated advanced knowledge of PCs, enhancing system navigation and resolving technical issues.
Customer Service Representative
Walmart Supercenter
04.2020 - 04.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recorded account information to open new customer accounts.
- Processed customer adjustments to maintain financial accounts.
Education
Diploma of Fitness And Health - Fitness And Health Promotion
Georgian College of Applied Arts And Technology
Barrie, ON 01.2020 - 09.2021
Skills
Customer Satisfaction Excellence
Certification
Microsoft 365 Fundamentals
Timeline
Customer Relations Representstive
Manulife Insurance
10.2023 - Current
Customer Service Representative
HGS Canada
01.2023 - 09.2024
CRM Software
12-2022
MS Excel Certification
12-2022
Microsoft 365 Fundamentals
11-2022
Technical Support Advisor
Concentrix
05.2022 - 12.2022
Customer Service Representative
Walmart Supercenter
04.2020 - 04.2022
Diploma of Fitness And Health - Fitness And Health Promotion
Georgian College of Applied Arts And Technology
01.2020 - 09.2021
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