Sakshi Batra
Hoshiarpur,Punjab
Summary
Driven Customer Representative with a proven track record at Call Center Services Inc., where I enhanced customer satisfaction and service standards. Leveraged skills in Quality Assurance and customer service excellence to resolve issues efficiently, boosting team performance. Expert in Payment Processing, I significantly contributed to a positive, professional customer experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Representative
Call Center Services Inc.
01.2019 - 02.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
Education
Associate of Arts - Arts
Government Co-ed Sen Sec School
Rohini Delhi03.2015
Skills
- Quality Assurance
- Customer support
- Payment Processing
- Customer service excellence
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Certification
- Certified make up artist.
Timeline
Customer Representative
Call Center Services Inc.
01.2019 - 02.2021
Associate of Arts - Arts
Government Co-ed Sen Sec School
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