Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sakshi

Brampton,ON

Summary

Hardworking Customer Service Representative maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions.

Overview

9
9
years of professional experience

Work History

Customer Service Representative Team Lead

Bose Accounting Inc.
05.2023 - 07.2024
  • Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
  • Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
  • Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Customer Service Representative

Action Trailer Sales Inc.
02.2023 - 04.2023
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Improved resolution time with effective problem-solving for customer complaints.

Customer Service Representative

New Deep Finance Comany Pvt. Ltd.
04.2015 - 06.2017
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Investigated and resolved accounting, service and delivery concerns.

Education

Diploma in Project Management -

Algoma University
Brampton, ON
01.2023

Skills

  • Team Management
  • Staff Monitoring
  • Data Entry
  • Problem-Solving
  • Attention to Detail
  • Team Collaboration
  • Call center experience
  • Effective Communication
  • Complaint Handling
  • Collaborative

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Customer Service Representative Team Lead

Bose Accounting Inc.
05.2023 - 07.2024

Customer Service Representative

Action Trailer Sales Inc.
02.2023 - 04.2023

Customer Service Representative

New Deep Finance Comany Pvt. Ltd.
04.2015 - 06.2017

Diploma in Project Management -

Algoma University

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Sakshi