SAKSHAMDEEP SINGH
Brampton,Canada
Summary
Goal-driven and dedicated individual with excellent interpersonal skills with the ability to navigate difficult situations. Seeking new opportunities and challenges to grow professionally. Offering strong communication skills and a natural ability to connect with people, with a passion for learning and developing in the aviation environment. Brings an understanding of hospitality and customer service principles, ready to use and develop conflict resolution and multitasking skills in a flight attendant role.
Overview
1
1
year of professional experience
Work History
Customer Service Supervisor
Chalo Freshco
02.2024 - Current
- Leading a team in delivering outstanding customer service, ensuring a positive experience for all customers.
- Managing customer interactions with professionalism, addressing concerns, and resolving issues effectively.
- Coaching employees through day-to-day work and complex problems, fostering team collaboration and high morale.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Training and supervising front-end staff to uphold company service standards and enhance customer engagement.
- Championed a customer-centric approach within the team, consistently encouraging empathy and understanding when interacting with clients.
- Maintained a high-paced work environment, managing multiple responsibilities under pressure while ensuring compliance with company policies and safety procedures.
Sales Associate
Shell Gas Station
08.2024 - Current
- Increased sales revenue by building strong rapport with customers, recommending appropriate products based on their needs, and consistently achieving monthly sales targets through effective sales strategies and product knowledge.
- Handled cash transactions efficiently while adhering to company policies, ensuring accuracy in financial exchanges and managing returns, exchanges, and refunds professionally.
- Built relationships with customers to encourage repeat business and enhance customer loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained cleanliness and organization across service areas, ensuring a positive customer experience.
- Assisted a diverse customer base, ensuring seamless service and a welcoming environment.
- Worked flexible shifts, including evenings and weekends, to meet business demands and ensure continuous store operations.
Customer Service Representative
Kinton Ramen
10.2023 - 01.2024
- Provided top-tier hospitality service, ensuring guests had a positive dining experience
- Managed customer inquiries and special requests with professionalism and attentiveness
- Worked in a fast-paced, high-energy environment, coordinating with team members to ensure efficiency
- Assisted with food and beverage service, ensuring timely delivery and adherence to hygiene standards
CASHIER (Fixed Term Seasonal)
LCBO
11.2023 - 12.2023
- Delivered excellent customer service in a high-volume retail environment
- Adhered to strict age-verification policies for alcohol sales, ensuring regulatory compliance
- Handled cash transactions accurately, maintaining a high level of attention to detail
- Assisted customers with inquiries, product recommendations, and special requests
Education
BBA -
Panjab University
Panjab University 06.2023
Skills
- Ability to Work Under Stressful Conditions
- Safety and Emergency Preparedness
- Empathy and Warmth
- Excellent Communication Skills
- Professionalism and Impeccable Presentation
- Flexibility and Availability
- Regulatory Compliance
- Quality Service Delivery
Certificates And Licenses
- Certification In A1 & A2 Level of French
- Certification In Advance Excel
- First Aid & CPR Certification
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
French
Elementary
Timeline
Sales Associate
Shell Gas Station
08.2024 - Current
Customer Service Supervisor
Chalo Freshco
02.2024 - Current
CASHIER (Fixed Term Seasonal)
LCBO
11.2023 - 12.2023
Customer Service Representative
Kinton Ramen
10.2023 - 01.2024
BBA -
Panjab University
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