Saksham Uppal

• Engaged customers by asking open-ended questions to understand their needs and preferences.
• Collaborated with team members to ensure an outstanding customer experience.
• Contributed to meeting sales targets through product knowledge.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

• Demonstrated strong customer engagement skills by providing live demos on tool usage, adapting communication to customer needs.
• Collaborated with colleagues to achieve operational goals while delivering exceptional service.
• Developed product expertise and communicated effectively to meet customer requirements.

· Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

· Achieved all my weekly and monthly sales targets that the company set.

· Helped customers find suitable products for them after understanding their needs.

· Resolved customers’ tech-related inquiries and grievances.

· Advertised and sold several EP (extended protection) also known as product insurance.

· Helped my colleagues in closing their sales and adding extended protection to their sales.

· Assisted customers by recommending suitable tools and providing instructions on how to use them.

· In charge of repairing and cleaning returned tools.

· Recorded all customer information and daily sales into the rental system database.

· Handled customers' inquiries and complaints.

· Managed and kept stock up to date.

· Attended the cash register and promoted the store reward system.

· Maintained a clean, positive, and safe environment.

· Estimating, ordering, and stocking merchandise throughout the store.

· Followed up with the daily tasks and targets.