Saksham Grover
Lower Sackville,Nova Scotia
Summary
Dynamic Business Improvement Specialist with a proven track record at WCB Nova Scotia, enhancing operational workflows and surpassing quarterly targets by 120%. Expert in Excel, VBA, and SQL, with a knack for team performance improvement and management collaboration. Specializes in leveraging Lean Six Sigma knowledge to drive business reporting and operational enhancements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Improvement Specialist
WCB Nova Scotia
Halifax, Nova Scotia
08.2023 - Current
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Coordinated with other departments to ensure efficient workflow processes.
- Reviewed documents for accuracy prior to submission or publication.
- Provided technical support for customers in resolving complex issues.
- Identified training needs for team members in order to keep them up-to-date on the latest industry trends.
Insurance Advisor
TD Insurance
Halifax, Nova Scotia
05.2021 - 08.2023
- Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.
- Worked on Various Assignments related to mentoring peers and New Hires.
- Resolved conflicts between employees and new hires in a timely manner.
- Collaborated with other departments to ensure effective communication between teams.
- Determined appropriate schedules and made proactive adjustments to meet Project coverage and service objectives.
Business Consultant
Web.com
Halifax, Nova Scotia
08.2019 - 05.2021
- Guided businesses through regulatory compliance and corporate governance issues.
- Conducted risk assessments and developed mitigation strategies to protect business interests.
- Formulates recommendations and solutions with attention to each client's individual needs, capabilities and limitations, while forming concise reports.
- Surpassed quarterly targets by 120% for the company.
Education
Bachelor of Science - Computer Science And Mathematics
Saint Mary's University
Halifax, None12-2018
Skills
- Business reporting
- Operational enhancement
- Maintenance and repair
- Proficient in Excel, VBA, and SQL
- Team performance improvement
- Management collaboration
- Lean Six Sigma knowledge
Accomplishments
- WCB Certificate of Recognition – Honored for delivering outstanding service to WCB users and contributing to various projects.
- TD Insurance – Achieved a 12-month milestone for consistently meeting compliance standards.
Certification
- Lean Six Sigma Green Belt, PMI - 2021
Timeline
Business Improvement Specialist
WCB Nova Scotia
08.2023 - Current
Insurance Advisor
TD Insurance
05.2021 - 08.2023
Business Consultant
Web.com
08.2019 - 05.2021
Bachelor of Science - Computer Science And Mathematics
Saint Mary's University
Similar Profiles
SHARON MATHESONSHARON MATHESON
PHLEBOTOMIST at NOVA SCOTIA HEALTH AUTHORITYPHLEBOTOMIST at NOVA SCOTIA HEALTH AUTHORITY
Breyante M. DeanBreyante M. Dean
Unit Clerk B: Pre-dialysis at Nova Scotia Health & AuthorityUnit Clerk B: Pre-dialysis at Nova Scotia Health & Authority
Ajoke AbeAjoke Abe
Customer Service Representative at Nova Scotia PowerCustomer Service Representative at Nova Scotia Power
Nicholas FaulknerNicholas Faulkner
Police Officer, Fourth Class Constable at United Chiefs and Councils of Manitoulin Anishnaabe Police Service (UCCM Police)Police Officer, Fourth Class Constable at United Chiefs and Councils of Manitoulin Anishnaabe Police Service (UCCM Police)
Sierra EshouzadehSierra Eshouzadeh
Security Officer Supervisor at Independent Security Services AtlanticSecurity Officer Supervisor at Independent Security Services Atlantic