Saksham Grover
Halifax,NS
Summary
Motivated individual skilled at problem-solving and devising unique solutions for a variety of customers around the world. Approachable and flexible with a background in customer service. Education based in computer science and mathematics. Possesses excellent communication and organizational skills with an eye for detail. Excels in both collaborative and independent projects.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender (Casual)
Halifax Pride
07.2024 - 07.2024
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Business Improvement Specialist
WCB Nova Scotia
08.2023 - Current
- Developed strong client relationships through consistent communication and attentive service.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Followed all company policies and procedures to deliver quality work.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
Insurance Advisor
TD
05.2021 - 08.2023
- Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.
- Developed marketing strategies to promote new insurance contracts or suggest additions and changes to existing policies.
- Accountable for providing a high level of service to our clients.
- Worked on Various Assignments related to mentoring peers and New Hires.
- Promotes client loyalty through attention to detail and relationship-building.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Worked and Built various Dashboards using Macros, Excel and Power BI
- Synthesized complex analytics-derived insights into easy-to-understand, actionable recommendations for business users.
Business Consultant
Web.com
08.2019 - 05.2021
- Consistently strong performer with high rate of customer satisfaction
- Analyses and interprets data to discover potential weaknesses and problems, and causes of said issues
- Formulates recommendations and solutions with attention to each client’s individual needs, capabilities and limitations, while forming concise reports
- Discusses any findings and makes suggestions to clients in straightforward manner
- Develops detailed business plans to drive small or radical changes for both large and small companies
Customer Service Agent
Hinduja Global Solutions
01.2019 - 08.2019
- Adapted to new applications and maintained knowledge of current technologies
- Communicated professionally with colleagues, various contractors and clients
- Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Investigated and solved routine, complex and long-standing customer issues each day
Education
Bachelor of Science - Computer Science And Mathematics
Saint Mary's University
Halifax, NS12.2018
Skills
- Analytical Thinking
- Business development
- Product development
- MS Excel (Advanced)
- Negotiation competency
- MS Office Suite
- Reporting
- Power BI
- Market Research
- Lean Six Sigma
- Underwriting and adjustments
- Quotes and sales
Certification
- Licensed Insurance Agent, NS, PEI, NL and NB - 2021-2024
- Lean Six Sigma Green Belt, LinkedIn - 2021
- Serve Right- July 2024- July 2027
Timeline
Bartender (Casual)
Halifax Pride
07.2024 - 07.2024
Business Improvement Specialist
WCB Nova Scotia
08.2023 - Current
Insurance Advisor
TD
05.2021 - 08.2023
Business Consultant
Web.com
08.2019 - 05.2021
Customer Service Agent
Hinduja Global Solutions
01.2019 - 08.2019
Bachelor of Science - Computer Science And Mathematics
Saint Mary's University
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