Saksham Behl
Toronto,Canada
Summary
Professional with almost 3 years of expertise in serving and customer service who is dedicated and customer-focused. Expertise in assuring client satisfaction, answering queries and resolving problems. Proven ability to perform in high-pressure situations while providing outstanding service and exceeding client expectations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Church St. Garage Bar
07.2023 - Current
- Served at busiest times of drag shows by handling 8-10 table simultaneously.
- Maintained record of 18% or up tip out on every bill by providing best customer service possible.
- Have handled situations of trouble caused by customers without involving managers into it.
SERVER
ELEPHANT & CASTLE
09.2023 - 02.2024
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Managed birthday parties of 12-15 people regularly.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales significantly by upselling higher-end products to customers.
Server
Gabbys
03.2023 - 09.2023
- Worked at different locations adapting to different working conditions quickly.
- Served big parties of 14-15 guests independently.
- Handled bar and tables during situations of understaffing.
Event Server
The Rec Room Toronto
05.2022 - 06.2023
- Developed deep understanding of menu items and specials, allowing for detailed and accurate descriptions to customers
- Developed lasting relationships with customers through attentive service and engaging conversation, resulting in repeat business
- Resolved customer complaints in timely and efficient manner, leading to 86% customer satisfaction rating.
Education
Post-Degree Certificate - Digital Marketing
York University
Toronto, ON09.2024
Post-Degree Certificate - Public Relations
York University
Toronto, ON09.2023
Journalism and Mass Communication -
Amity University
INDIA07.2021
Skills
- Excellent Customer Service Skills
- Leadership Skills
- Event Planning
- Communication Skills
- Effective Time Management
- POS SYSTEM
- Food runner
- Tray handling
Languages
English
Full Professional
French
Limited Working
Hindi
Native or Bilingual
Hobbies and Interests
- Music
- Fitness
- Home Cooking
Certification
Smart Serve Ontario
Timeline
SERVER
ELEPHANT & CASTLE
09.2023 - 02.2024
Server
Church St. Garage Bar
07.2023 - Current
Server
Gabbys
03.2023 - 09.2023
Event Server
The Rec Room Toronto
05.2022 - 06.2023
Post-Degree Certificate - Digital Marketing
York University
Post-Degree Certificate - Public Relations
York University
Journalism and Mass Communication -
Amity University