Saksham Arora
Scarbrough,Ontario
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Assistant Manager
A&W® Restaurants
05.2022 - Current
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed a strategy to increase sales and drive profits up by 10%.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw day-to-day operations to meet performance, quality, and service expectations.
- Mentored 10 team members to enhance professional development and accountability in the workplace.
Team Member
Tim Hortons
04.2022 - 05.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payments for order totals.
- Assisted with inventory counts and stocking of merchandise.
- Maintained database systems to track and analyze operational data.
Education
Diploma - Business Management
Seneca College of Applied Arts And Technology
North York, ON04.2023
Skills
- Employee Performance Evaluations
- Operations Management
- Cost Reduction
- Product and Service Knowledge
- Customer Relations
- Staff Development
- Sales Strategies
- Cost Control
- Schedule Oversight
- Staff Supervision
- Money Handling
- Sales Reporting
- Employee Performance Evaluation
- Staff Management
- Task Delegation
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 10 in the development of cleaning schedule
Timeline
Assistant Manager
A&W® Restaurants
05.2022 - Current
Team Member
Tim Hortons
04.2022 - 05.2023
Diploma - Business Management
Seneca College of Applied Arts And Technology
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