Sakr Riad
London,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Chipotle Mexican Grill
London, ON
04.2022 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Set clear expectations and created positive working environment for employees.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Maintained facility and grounds to present positive image.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Limited portion sizes and used garnishes to control food costs.
- Carefully interviewed, selected, trained and supervised staff.
General Manager
Five Guys
London, ON
01.2016 - 03.2022
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Led and directed team members on effective methods, operations and procedures.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Assisstant General Manager
Tim Hortons
Komoka, ON
01.2014 - 02.2016
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Degree - Business Management
Fanshawe College
London, ON05.2016
Skills
- Profit and Loss Accountability
- Food Preparation and Safety
- Guest Relations
- Safety and Sanitation Standards
- Hiring Procedures
- Safe Work Practices
- Portion Control
- Service Records
- Sales Planning
- Cost Control
- Quality Control
- Staff Leadership
- Verbal and Written Communication
- Safety Assurance
- Market Growth
- Product Costing
- Time Management
Certification
Food Handler Certification
Quality Control Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
General Manager
Chipotle Mexican Grill
04.2022 - Current
General Manager
Five Guys
01.2016 - 03.2022
Assisstant General Manager
Tim Hortons
01.2014 - 02.2016
Degree - Business Management
Fanshawe College