Sakinah Ololade (Lade) Nasirudeen

• Worked on automating waterbrook insurance company process from manual process which increased the business performance by 25%.
• Collaborated with diverse cross-functional team to enhance the automated process of purchasing life insurance.
• Collaborated with stakeholders to ensure all their needs and requirement are met during the process of automating life insurance process.
• Created business requirement document (BRD), and functional specification document (FSD) for the improvement of operation al processes by interacting with technical team and business unit stakeholders.
• Created workflow diagrams and prototype frameworks that enhanced stakeholder’s communication and clarity during the automation process.
• Documented the requirement using agile methodologies such as epics, user stories and acceptance criteria.
• Collaborated with the development team during scrum meetings and ensured that the most valuable product is prioritized.
• Obtained feedback on efficiency and effectiveness of the new process and ensured it met the stakeholder’s performance optimization expectation.

KEY ACHIEVEMENT:
➢The new automated process reduced waterbrooks overhead cost by 30%, by scrapping unit such as imaging team and administration team which became redundant.
➢The new process increased the Gross Net Premium of waterbrooks by 20% as a result of increase in daily revenue and reduction in turnaround time taken for customer to purchase life insurance policy.

• Managed external audits and ensured compliance with regulatory requirements and internal policies.
• Assisted external auditors during year-end audits by providing timely and accurate information on the organization''s internal controls and processes.
• Conducted regular risk assessments, leading to the implementation of new controls that decreased operational risk.
• Reported directly to management on branch operations, identifying areas for improvement and suggesting actionable methods to enhance efficiency.
• Conducted comprehensive reviews of branch activities, ensuring adherence to the bank’s policies, procedures, and regulatory requirements.
• Proactively identified key risk areas and recommended the implementation of controls to mitigate errors, irregularities, and potential fraud.
• Executed regular inspections, verifications, and surprise checks to maintain a high standard of operational integrity and prevent fraudulent activities.
• Provided training and guidance to operation and marketing staff on risk management and compliance matters.
• Actively participated in new policies, procedures and business process, and system implementation ensuring that proper controls are embedded.
• Participated in implementing a new risk management framework, achieving a 15% reduction in risk incidents.

· KEY ACHIEVENT:

Played a pivotal role in the integration of a compliance software solution that streamlined reporting and reduced manual oversight.

Developed and implemented a risk assessment framework that reduced error rates by 15% within the first year.

Successfully recommended process improvements that led to a 20% increase in operational efficiency across multiple branches.

Fraud Detection and Prevention: Successfully identified and investigated a fraudulent act by a staff member, showcasing exceptional attention to detail and risk assessment capabilities. This proactive measure prevented any financial loss to the bank and reinforced the institution’s commitment to integrity and ethical conduct.