Sakina Khan
Toronto,Canada
Summary
Dynamic professional with proven expertise at Apple Inc., focusing on operational support and enhancing process efficiency.
Overview
7
7
years of professional experience
Work History
Grading Analyst
Apple Inc
Hyderabad
11.2019 - 03.2022
- Reviewed global content to ensure accuracy, safety, and policy compliance
- Collaborated with engineering/product teams to improve AI model outputs
- Mentored peers, enhancing team efficiency and knowledge transfer
- Maintained Apple’s customer-first culture within international operations.
Recruiting Coordinator / Administrative Assistant
Microsoft
Hyderabad
03.2019 - 10.2019
- Managed interview coordination and offer logistics across APAC
- Ensured seamless communication between hiring teams and candidates
- Supported recruiter documentation, branding, and feedback collection.
Community Operations Specialist
Uber
Hyderabad
04.2017 - 09.2017
- Investigated and resolved multilingual escalations within SLAs
- Developed SOPs for dispute resolution, enhancing case handling quality
- Recognized for improving operational consistency and user experience.
Community Operations Analyst
Meta, Facebook
Hyderabad
03.2015 - 09.2016
- Handled policy violation reviews across high-risk cases
- Partnered with global legal, safety, and trust teams on user policy improvements
- Provided insights to strengthen enforcement and prevent recurrence.
Education
MBA -
Amity University
IndiaPostgraduate Diploma - International Business
Sheridan College
Canada, ONSkills
- Operational support and process optimization
- Candidate and customer experience management
- Recruitment coordination (APAC)
- Team onboarding and policy training
- Content moderation and quality assurance
- SLA monitoring and root cause analysis
- Zendesk, Jira, Workday, Confluence, Google Suite, MS Office
Affiliations
- Volunteer – Diversity & Inclusion Week – Organized cultural events and panel sessions, Amity University
- Recognized as “Culture Ambassador” at Apple for upholding customer-first values in global support operations
Accomplishments
- Earned a Bronze Medal in Carrom at the university-level sports event
Additional Information
- Permanent Resident
References
References available upon request.
Timeline
Grading Analyst
Apple Inc
11.2019 - 03.2022
Recruiting Coordinator / Administrative Assistant
Microsoft
03.2019 - 10.2019
Community Operations Specialist
Uber
04.2017 - 09.2017
Community Operations Analyst
Meta, Facebook
03.2015 - 09.2016
MBA -
Amity University
Postgraduate Diploma - International Business
Sheridan College