Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Additional Information
References
Timeline
Generic

Sakina Khan

Toronto,Canada

Summary

Dynamic professional with proven expertise at Apple Inc., focusing on operational support and enhancing process efficiency.

Overview

7
7
years of professional experience

Work History

Grading Analyst

Apple Inc
Hyderabad
11.2019 - 03.2022
  • Reviewed global content to ensure accuracy, safety, and policy compliance
  • Collaborated with engineering/product teams to improve AI model outputs
  • Mentored peers, enhancing team efficiency and knowledge transfer
  • Maintained Apple’s customer-first culture within international operations.

Recruiting Coordinator / Administrative Assistant

Microsoft
Hyderabad
03.2019 - 10.2019
  • Managed interview coordination and offer logistics across APAC
  • Ensured seamless communication between hiring teams and candidates
  • Supported recruiter documentation, branding, and feedback collection.

Community Operations Specialist

Uber
Hyderabad
04.2017 - 09.2017
  • Investigated and resolved multilingual escalations within SLAs
  • Developed SOPs for dispute resolution, enhancing case handling quality
  • Recognized for improving operational consistency and user experience.

Community Operations Analyst

Meta, Facebook
Hyderabad
03.2015 - 09.2016
  • Handled policy violation reviews across high-risk cases
  • Partnered with global legal, safety, and trust teams on user policy improvements
  • Provided insights to strengthen enforcement and prevent recurrence.

Education

MBA -

Amity University
India

Postgraduate Diploma - International Business

Sheridan College
Canada, ON

Skills

  • Operational support and process optimization
  • Candidate and customer experience management
  • Recruitment coordination (APAC)
  • Team onboarding and policy training
  • Content moderation and quality assurance
  • SLA monitoring and root cause analysis
  • Zendesk, Jira, Workday, Confluence, Google Suite, MS Office

Affiliations

  • Volunteer – Diversity & Inclusion Week – Organized cultural events and panel sessions, Amity University
  • Recognized as “Culture Ambassador” at Apple for upholding customer-first values in global support operations

Accomplishments

  • Earned a Bronze Medal in Carrom at the university-level sports event

Additional Information

  • Permanent Resident

References

References available upon request.

Timeline

Grading Analyst

Apple Inc
11.2019 - 03.2022

Recruiting Coordinator / Administrative Assistant

Microsoft
03.2019 - 10.2019

Community Operations Specialist

Uber
04.2017 - 09.2017

Community Operations Analyst

Meta, Facebook
03.2015 - 09.2016

MBA -

Amity University

Postgraduate Diploma - International Business

Sheridan College

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Sakina Khan