Sakina Cohen
Toronto,ON
Summary
People manager. Process expert. Data analyst. Advisor. A resourceful problem solver and innovator with Lean Six Sigma Green Belt Credentials. Well positioned to conduct research, analyze and interpret data, improve business processes and lead projects and teams.
Overview
14
14
years of professional experience
Work History
Executive Advisor
Centre of Excellence for OPS Workforce Analytics
11.2021 - Current
- Analyzed asset requirements and provided recommendations that supported or improved work efficiency for 19 branch employees.
- Designed and facilitated a “What are you Streaming?” meeting to improve employee engagement and connection between units, attended by 6 branch members.
- Coordinated technical training and personal development classes for two staff members, contributing to more inclusive collaboration in project design.
- Worked collaboratively with HR specialists supporting unit transition of 5 employees to a new division as part of a strategic re-organization effort by creating On Requests for asset transfers and positions changes.
- Drafted a business case and coordinated approvals for ten Executive Advisors to attend a motivational leaders' summit, supporting staff development and unit capacity building
- Liaised between divisions to improve manual approval process that is currently in place within our division to a new digitized approval process currently being tested before implementation.
Executive Assistant to the Director
Ministry of Health
04.2021 - 11.2021
- Managed and monitored status of communications in my purview to and from Assistant Deputy Minister's Office and among Senior Managers, to ensure timely responses are reverted and hot issues are responded to within timeframe required.
- Reviewed and monitored products being sent to Branch Managers and support staff and ensured timely delivery of communications and approvals through Director, Assistant Deputy Minister's Office, Deputy Minister's Office, and Minister's Office.
- Successfully coordinated correspondence development with four Senior Managers on branch policy matters, house book notes, cabinet submissions, and issues management correspondence.
- Delegated, followed up, reviewed and edited responses from four teams ensuring correspondence materials were expedited through approval processes.
- Managed information requests from stakeholders, ministry executives and external service providers, coordinating research and prepared responses.
- Screened calls and emails, responding to appropriate inquiries and escalating others to appropriate managers for response.
- Developed and updated spreadsheets and databases to track, analyze and report on portfolio progress, ensuring up-to-date line of sight into divisional priorities.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity by using outlook calendar as the tracking system for all requests from ADMO, DMO and Communications regarding Issues or FOI requests.
- Proactively monitored response time of Freedom of Information requests, ensuring details such as research time and cost of researcher's time was included in response and approved by Senior Managers and Director.
Executive Support Coordinator, ADM's Office
Ministry of Long-Term Care
01.2020 - 07.2020
- Managed ADM and Director's schedules during first 5 months of COVID Pandemic by prioritizing conflicting events to optimize their time.
- Planned and coordinated meetings/conferences, including booking venue, media, and guests and preparing event material.
- Succeeded in supporting ADM and Director simultaneously by maintaining and updating in real time daily agenda of both executives for seamless continuity in their day.
- Communicated Director's requirements to Senior Management in Licensing, Policy and Development Branch on behalf of Director, Executive Assistant or in direct relation to Director's calendar.
- Prepare monthly appointment itineraries. Provide ADM and Director with appropriate meeting files and briefing materials.
- Assist Director in administration and processing of branch and human resources requirements
- Performed general administrative duties by mailing and shipping materials, maintaining legal postings, and creating and publishing employee communications.
Scheduler/Administrative Assistant
Ministry of Long-Term Care
01.2018 - 12.2019
- Optimized calendar coordination by effectively managing Director's and 4 Manager's schedules and adhering to restrictions related to non-moveable meetings.
- Generated division / branch meeting presentations and accompanying documentation, supporting efficient and effective meetings for senior managers and Director.
- Oversaw and verified adherence to electronic approval requirements and approval hierarchy by reviewing all electronic packages entered eApprovals.
- Addressed internal supply needs head-on and developed creative solutions to prevent delays in teams receiving needed supports.
- Handled complaints and questions, and re-directed calls to other team members.
- Established and maintained client rapport by open communication with requirements or guidelines and receiving feedback and scheduled and confirmed appointments and meetings for senior management team.
- Acted as first point of contact for all of Director's meetings.
Supervisor, Aircraft Maint. Technical Rcrds Mgmt.
Jazz Aviation
Mississauga, ON
10.2004 - 01.2015
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows for 21 employees across 6 main Airport bases.
- Handled internal customer complaints, resolved issues, collected data on areas of interest, measured defects and sought improvements for long term resolve.
- Evaluated job performance of 21 employees and provided coaching and training to address areas for development.
- Maintained compliance with regulatory standards, company policies, objectives, and communication goals.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Mentored newly hired employees on technical records auditing Process and developed training manual to use for reference.
- Interviewed, hired, and trained new employees for Auditing positions.
- Introduced team learning trips and team developmental day training to enhance productivity and improve employee morale.
- Tracked and prepared monthly reports of Maintenance paper-flow and audited records to management team.
- Developed and facilitated training, audited, and documented process guidelines for six main airport bases, ensuring process consistency and efficiency across all.
- Streamlined operations of multiple lines of business within the organization, resulting in a consolidated base with the continued efficiencies met in the individual like bases with continuation of auditing timelines.
Education
College Diploma - Computer Support Specialist /Network Administrator
Toronto School of Business
Brampton, ONAviation Quality Auditor Certificate - Audit For Compliance Cert# AC-CAQA-0094
International Air Transport Association
Mississauga, ONMaterials Management - Certified Professional Purchaser
Ontario Institute of Purchasing Management Ass.
Toronto, OntarioSix Sigma Green Belt - Process Improvement Certification DMAIC And DMADV
Air Canada Training - GE
Mississauga, ONLean Six Sigma Yellow Belt Certification - Lean Process Improvement Methodology
GoLeanSixSigma.com
Online 2019
Skills
- Project Management
- Program Analysis
- Resource Prioritization
- Process Mapping
- Value Stream mapping
- Data Analysis
- Cross-Functional Collaboration
- Budget Administration
- Executive Support
- Customer Needs Assessments
- Root Cause Analysis
Accomplishments
- Grounded Aircraft Part Sourcing Model
(AOG Material Management)
- Third Party Billing Process Improvement
Paper – Lite Project System-wide
- Aircraft Lease Return Process
- Record Storage Project in Heavy Maintenance Bases
- Consolidation of Six Auditing Line Bases to One in Toronto
- Business Supplies Organization (MLTC)
- Using 5S Methodology
Peripheral Clean-up (MLTC)
- Using 5S Methodology
Timeline
Executive Advisor
Centre of Excellence for OPS Workforce Analytics
11.2021 - Current
Executive Assistant to the Director
Ministry of Health
04.2021 - 11.2021
Executive Support Coordinator, ADM's Office
Ministry of Long-Term Care
01.2020 - 07.2020
Scheduler/Administrative Assistant
Ministry of Long-Term Care
01.2018 - 12.2019
Supervisor, Aircraft Maint. Technical Rcrds Mgmt.
Jazz Aviation
10.2004 - 01.2015
College Diploma - Computer Support Specialist /Network Administrator
Toronto School of Business
Aviation Quality Auditor Certificate - Audit For Compliance Cert# AC-CAQA-0094
International Air Transport Association
Materials Management - Certified Professional Purchaser
Ontario Institute of Purchasing Management Ass.
Six Sigma Green Belt - Process Improvement Certification DMAIC And DMADV
Air Canada Training - GE
Lean Six Sigma Yellow Belt Certification - Lean Process Improvement Methodology
GoLeanSixSigma.com
Work History
- Executive Advisor
November 2021 to Present
- Executive Assistant to the Director
April 2021 to November 2021
- Executive Support Coordinator
January 2020 to July 2020
- Scheduler / Administrative Assistant
January 2018 to December 2019
- Supervisor, Aircraft Main. Tech. Records
September 2009 to January 2015
Hobbies
- Genealogy
- Self-Improvement
- Building Networks
- Golf
Work History
- Executive Advisor
November 2021 to Present
- Executive Assistant to the Director
April 2021 to November 2021
- Executive Support Coordinator
January 2020 to July 2020
- Scheduler / Administrative Assistant
January 2018 to December 2019
- Supervisor, Aircraft Main. Tech. Records
September 2009 to January 2015
Hobbies
- Genealogy
- Self-Improvement
- Building Networks
- Golf