SAKI MUKAIYAMA

• Trained new staff on kitchen safety protocols and food handling procedures.
• Streamlined food preparation processes to enhance efficiency in meal service.
• Managed inventory levels, ensuring adequate stock of ingredients and supplies.
• Collaborated with team members to maintain cleanliness and organization in kitchen areas.

Although I was working with animals, the clients were their owners, so strong communication skills and the ability to respond flexibly were essential.

My duties included:

• Performed daily reception and payment duties, assisting an average of 60-80 clients per day
• Answered phone calls from clients, handling surgery appointments, medication orders, and general inquiries
• Cleaned the facility to maintain a sanitary environment
• Prepared and explained prescribed medications
• Cared for hospitalized cats, and assisted in examinations

My duties included:

• Took and delivered orders for an average 40-50 customers per shift, ensuring accuracy and friendly service
• Explained the menu to international customers in English
• Handled cash and credit card payments using a POS system
• Served food and beverages efficiently during busy breakfast and dinner rush hours
• Assisted in the kitchen with basic food preparation such as plating dishes and preparing drinks
• Prepared ingredients for the next day, including chopping vegetables and measuring seasonings
• Washed 100+ dishes and utensils per shift
• Mentored and guided new team members to ensure smooth operations