Saketh Balmuri
65 Forest Manor Rd, Toronto,ON
Summary
Analytical professional with strong background in financial industry - Banking, Risk management. Highly motivated and detail-oriented professional seeking a challenging position that leverages my exposure to Canadian banking and Customer services businesses, along with my experience in finance and banking
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Circle K
03.2023 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Developed and managed relationships with customers to increase customer loyalty.
- Processed customer orders and accurately handled payment transactions. Maintained accurate records of customer transactions for reporting purposes.
- Utilized various software applications to process customer orders.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Branch Credit Manager
SMFG India Credit Company Limited
09.2021 - 08.2022
- Originated, reviewed, processed, closed, and administered customer loan proposals. Developed and maintained relationships with local real estate agents.
- Consolidated business data into actionable metrics to simplify and highlight areas of concern and opportunity.
- Connected with customers to provide assistance and collect feedback to optimize operations. Organized and updated schedules to optimize coverage for expected customer demands.
- Implemented new initiatives, which resulted in quicker payments and better turnaround times to resolve customer issues.
Credit Underwriter
IDFC First Bank
05.2017 - 04.2021
- Created financial strategies to optimize portfolio performance and reduce risk.
- Analyzed competitors and market trends to facilitate business growth.
- Resolved problems and maintained positive cash position, achieving recognition across organization for having insight, due diligence and precision skills.
- Collaborated cross-functionally with sales, management and other departments to maintain effective operations.
Education
Post-Degree Certificate - Banking And Finance
Lambton College of Applied Arts And Technology
Toronto, ON09.2024
MBA - Finance And Marketing
Universal Business School
Mumbai, India10.2017
Skills
- Work Planning and Prioritization
- Proactive and Focused
- Policy and Procedure Adherence
- Analyze Financial Records
- Teamwork and Collaboration
- Verbal and Written Communication
- Friendly, Positive Attitude
- Finance and Accounting Oversight
Certification
CRISIL credit power certification - Credit Risk
Accomplishments
- Dean's honor letter towards a GPA of 3.5 in the current graduate certificate program at Lambton
- "Ace of the month" employee award for outstanding performance in 2018 & 2019
Additional Information
- Full time availability
Reference
Vigitharan Vigneshabalan
Store Manager, Circle K
+1 (647) 633-4515
Timeline
Customer Service Cashier
Circle K
03.2023 - Current
Branch Credit Manager
SMFG India Credit Company Limited
09.2021 - 08.2022
Credit Underwriter
IDFC First Bank
05.2017 - 04.2021
Post-Degree Certificate - Banking And Finance
Lambton College of Applied Arts And Technology
MBA - Finance And Marketing
Universal Business School