Saket Chahal
Brampton,ON
Summary
Client Operations Associate with one year of experience at MoroEsports and Lululemon in customer service, client communications, and technical support. Skilled in live chat and in-person support, conflict management, and the MS Office suite, including Zoom and Teams; achievements include streamlining inquiry intake, maintaining accurate records, and delivering clear, timely information during peak volumes. Proven ability to multitask, solve problems under pressure, and build positive relationships across diverse groups. Seeking a Member Services Staff role to enhance student experience, uphold policy standards, and support SSF services with organized, friendly, and reliable service.
Overview
1
1
year of professional experience
Work History
Warehouse Operations Associate
Lululemon Athletica
Mississauga, Ontario
10.2023 - 12.2023
- Delivered exceptional customer service, assisting internal and external clients with inquiries, product details, and order information.
- Maintained high organizational accuracy while processing over 250 outbound packages daily in a fast-paced environment.
- Collaborated with team members to resolve order discrepancies, and ensure smooth, efficient operations.
IT Support & Client Operations Associate
MoroEsports
Chandigarh, India
04.2023 - 08.2023
- Provided IT support to a 10-member team by providing timely technical and client support, resolving inquiries, troubleshooting issues, and ensuring clear communication with diverse internal and external stakeholders.
- Managed operational tasks, including account setup, system access, and data accuracy, while maintaining confidentiality and adherence to policies.
- Created and delivered professional Excel reports and PowerPoint presentations for management and clients, ensuring accuracy and clarity in information sharing.
Web Operations Intern
MoroEsports
Chandigarh, India
02.2023 - 03.2023
- Responded to client and team inquiries, providing accurate information, and assisting with website updates, content coordination, and user support.
- Supported technical troubleshooting for website performance issues, ensuring timely resolution, and minimal disruption.
- Collaborated with internal teams to organize project tasks, maintain documentation, and ensure smooth daily operations.
Education
Advanced Diploma - Computer Engineering Technology
Seneca Polytechnic
Toronto, ON01-2026
Skills
- Customer service and communication: conflict management, client support, public speaking, and professional correspondence (written and verbal)
- Organization and multitasking: time management, attention to detail, and ability to perform under pressure while handling multiple priorities
- Technical proficiency: Microsoft Word, Excel (Pivot Tables, VLOOKUP, Conditional Formatting), PowerPoint, and online collaboration platforms (Zoom, Microsoft Teams, Slack, Google Drive)
- Problem-solving and operations: issue resolution, workflow coordination, and process improvement
- Adaptability and teamwork: flexible scheduling, cross-functional collaboration, and adherence to policies and procedures
Projects
Enterprise Network Design & Simulation Project
- Designed a 3-site enterprise network (60+ devices) in Cisco Packet Tracer with VLSM, 6+ VLANs + inter-VLAN routing, RADIUS security, and SNMP monitoring.
- Produced a 40-page technical report and 11×17 topology diagram; documented DHCP, static routing, and EtherChannel; reduced simulated broadcast traffic by 30%.
Canadian Income Data Analysis
- Built automated Excel dashboards (Power Query, Pivot Tables, SUMIFS/COUNTIFS/IFERROR) analyzing 500+ FSA-level income records across 10 provinces.
- Computed weighted averages, standard deviations, and Z-scores; delivered clear insights via interactive visuals for decision-making.
Timeline
Warehouse Operations Associate
Lululemon Athletica
10.2023 - 12.2023
IT Support & Client Operations Associate
MoroEsports
04.2023 - 08.2023
Web Operations Intern
MoroEsports
02.2023 - 03.2023
Advanced Diploma - Computer Engineering Technology
Seneca Polytechnic
Similar Profiles
SHARON ROSHAN JOHNSHARON ROSHAN JOHN
Senior QA & Product Enablement Engineer at Lululemon AthleticaSenior QA & Product Enablement Engineer at Lululemon Athletica
Tessa SteinTessa Stein
Visual Merchandising Manager at Lululemon AthleticaVisual Merchandising Manager at Lululemon Athletica
Devantté WilliamsDevantté Williams
Material Handler at Lululemon AthleticaMaterial Handler at Lululemon Athletica
CHRISTINE LONGCHRISTINE LONG
Asset Protection Specialist at Lululemon AthleticaAsset Protection Specialist at Lululemon Athletica
Mayuri GourMayuri Gour
Integrated Solutions Documentation Engineer at KION GroupIntegrated Solutions Documentation Engineer at KION Group