SAJJAD MAHMOOD
51-666 Constellation DR Mississauga,ON CANADA
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
6
6
years of professional experience
Work History
Service Advisor
Meadowvale Honda
04.2023 - Current
- Greeting customers and assessing their needs and concerns related to their vehicles
- Explaining the repair or maintenance process to customers and providing estimates for the cost of the work
- Coordinating with the service department to ensure that the work is completed on time and to the customer's satisfaction
- Maintaining records of customer interactions and work performed on their vehicles
- Keeping customers informed about the progress of their repairs or maintenance
- Recommending additional services or repairs that may be needed based on their assessment of the vehicle
- Ensuring that customers are satisfied with the work performed and addressing any concerns they may have
Parts Advisor
Meadowvale Honda
01.2023 - 04.2023
- Assisting customers with identifying the correct replacement parts for their vehicles
- Providing pricing information and availability of parts
- Coordinating with the parts department to ensure that the correct parts are in stock and available for purchase
- Maintaining records of customer interactions and orders
- Processing orders and coordinating with the service department to ensure that the correct parts are ordered and installed on the customer's vehicle
- Keeping up-to-date with new products and technologies in the automotive industry.
Sales Manager
ALNEJMAH FINE FOOD
01.2022 - 01.2023
- responsible for leading a team of sales representatives and achieving sales goals for a company. The tasks include setting sales targets, developing sales strategies, training and motivating sales representatives, analyzing sales data, and building relationships with clients. also collaborate with other departments to ensure that products or services meet customer needs and to identify new business opportunities.
Customer Service Representative
Adonis
09.2019 - 12.2021
- support provided to customers before during and after a purchase. It includes answering questions, addressing concerns, and providing assistance with issues related to a product or service. Also provided through various channels, such as phone, email, chat, or in-person. To get ensure that customers are satisfied and have a positive experience with the company.
Travel Guide
AL-AMAL
09.2017 - 03.2019
- providing information and recommendations about a specific location, such as restaurants, attractions, accommodations, and local customs. And also help with planning a trip, including transportation, budgeting, and itinerary planning.
Education
Diploma - Business Management
OXFORD COLLEGE OF ARTS,BUSINESS AND TECHNOLOGY
Mississauga, ON01.2022
Skills
- Social Perceptiveness
- Revenue Generation
- Product and Service Solutions
- Tax Software
- Excellent Communication
- Records Management
- Account Management
- Apple macOS
- Microsoft Office
- Team Collaboration
- Microsoft Excel
- Data Processing
- Service-Orientation
- Time Management
- Speaking
- Call Center Operations
- Microsoft Outlook
Timeline
Service Advisor
Meadowvale Honda
04.2023 - Current
Parts Advisor
Meadowvale Honda
01.2023 - 04.2023
Sales Manager
ALNEJMAH FINE FOOD
01.2022 - 01.2023
Customer Service Representative
Adonis
09.2019 - 12.2021
Travel Guide
AL-AMAL
09.2017 - 03.2019
Diploma - Business Management
OXFORD COLLEGE OF ARTS,BUSINESS AND TECHNOLOGY
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