Sajjad Bakhtjou
Richmond Hill,ON
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Travel Agent
Marouf Travel Agency
11.2022 - 01.2024
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
Airport Operations Supervisor
Tourname Tourism Company
04.2020 - 09.2022
- Maintained excellent communication channels among various departments, fostering a collaborative work environment that promoted efficiency across all airport functions.
- Optimized gate allocation by monitoring flight schedules closely and making real-time adjustments based on operational needs.
- Planned and conducted training programs for airfield personnel.
- Prepared daily flight plans and coordinated with other agencies for seamless operations.
- Conducted departure and arrival briefings.
Biomedical Engineer
Razi Hospital
04.2019 - 04.2020
- Diagnosed malfunctioning equipment and ordered parts to repair or replace non working ones.
- Managed regulatory compliance processes for medical devices, ensuring adherence to industry standards and best practices.
- Inspected laboratory and manufacturing equipment and immediately sent non-working devices out for repair.
- Carried out tactical and operational plans, growth strategy and requirement definition.
Tour Guide
Tourname
03.2017 - 03.2019
- Guided groups of up to 100 people on scheduled tours.
- Built personal relationships with guests to promote positive experiences.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
Education
Bachelor of Science - Biomedical Engineering
06.2022
Skills
- Team Member Collaboration
- Foreign Country Regulations
- Travel Bookings Processes
- Transportation Booking
- Customer Service
- Mentoring and training
- Client Relationship Building
- High volume environments
Languages
English
Professional Working
Turkish
Limited Working
Persian
Native or Bilingual
Timeline
Travel Agent - Marouf Travel Agency
11.2022 - 01.2024
Airport Operations Supervisor - Tourname Tourism Company
04.2020 - 09.2022
Biomedical Engineer - Razi Hospital
04.2019 - 04.2020
Tour Guide - Tourname
03.2017 - 03.2019
Azad University - Bachelor of Science, Biomedical Engineering
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