Sajina Francis
Etobicoke,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive with product management experience in small start-up business environments. Effective driver of the product development lifecycle from concept to delivery. Communicative and collaborative with a proven history of improving business operations to support corporate growth and revenue.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Inventory Coordinator
Atlas Tools and Machinery
01.2024 - Current
- Spearheading NetSuite implementation for seamless handling of transfer orders, sales orders, and inventory counts
- Streamlining Inventory Adjustments, bin transfers, maintaining accurate inventory counts, and executing transfer request
- Collaborated with cross-functional teams to align production plans with customer requirements.
- Generated comprehensive reports on key performance indicators (KPIs) for informed decision-making.
- I researched and compiled information on a variety of planning issues from multiple sources, prepared thorough reports, and presented my findings in meetings.
- Developed and maintained automated tracking systems, hard copy files, and records to enhance office workflows.
Crew Member
Wendy's
09.2022 - 12.2023
- Operated point-of-sale (POS) system efficiently, accurately processing customer orders, payments, and refunds while maintaining high level of transaction accuracy
- Addressed customer concerns and complaints, consistently achieving high customer satisfaction ratings
- Served in shift opening and closing procedures, including cash drawer reconciliation and inventory checks
- Demonstrated exceptional attention to detail in cash handling, minimizing cash discrepancies and errors.
Supply Chain Analyst
Mahindra Logistics Limited
08.2021 - 08.2022
- Initiated last-mile delivery process enhancements on-time and efficient cargo deliveries to end customers
- Collaborated with logistics team to coordinate delivery routes, reducing delivery time
- Enhanced data management capabilities by delivering valuable insights into last-mile logistics software and systems.
- Optimized supply chain processes by implementing data-driven analysis and forecasting methods.
- Maintained accurate, up-to-date documentation of supply chain processes for reliable reference.
- Collaborated with cross-functional teams to develop and execute end-to-end supply chain strategies that supported business objectives.
Education
Post Graduate Diploma Certificate - Business Analysis and Process Management
Sheridan College
Mississauga, Canada2024
Post Graduate Diploma Certificate - International Business Management
Sheridan College
Mississauga, Canada2023
Bachelor of Business Administration - Finance
Christ College
Pune, India2021
Skills
- NetSuite
- Tableau
- Ms Suite
- Jira
- Asana
- Sharepoint
- Quality Assurance
- Business Analytics
- Six Sigma
- Leadership
- Team Skills
- Customer Service
Certification
- Business Analysis Foundations: Business Process Modelling
- Solving Problems
- Lean Six Sigma Foundations
- Leeshore Academy certificate - Logistics
Projects
Capstone Project, MWM Consulting, Customer Support Process, Sheridan College, 09/01/23, 12/01/23
Redesigned workflows and found areas for improvement after evaluating the technology, personnel, and customer service procedures currently in place.
Carried out a GAP analysis and current state mapping, evaluated available tools, suggested improvements, and created a change management strategy to ensure a smooth transition.
Outlined the new documentation, specified the business needs, and offered a phased implementation schedule for the operations of future customer support.
Capstone Project, Big leaf, Market Entry Strategy, Sheridan College, 01/01/23, 04/01/23,
Oversaw extensive market research to gather insightful knowledge about the sector and carry out competitive analysis.
Developed strategic suggestions to improve important areas and find unique opportunities.
Proactively identified and reduced risks, set KPIs for continuous plan assessment, and modified methods to meet objectives.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Malayalam
Native or Bilingual
Timeline
Inventory Coordinator
Atlas Tools and Machinery
01.2024 - Current
Crew Member
Wendy's
09.2022 - 12.2023
Supply Chain Analyst
Mahindra Logistics Limited
08.2021 - 08.2022
Post Graduate Diploma Certificate - Business Analysis and Process Management
Sheridan College
Post Graduate Diploma Certificate - International Business Management
Sheridan College
Bachelor of Business Administration - Finance
Christ College
- Business Analysis Foundations: Business Process Modelling
- Solving Problems
- Lean Six Sigma Foundations
- Leeshore Academy certificate - Logistics
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