Sajidah Ezzelddine
Windsor,ON
Summary
As a recent graduate in Social Service Work, who brings a strong foundation in social justice, empathy, and advocacy to support vulnerable populations. With a solid understanding of human development, social systems, and community resources, equipped to navigate complex situations and facilitate positive change. Motivated with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients, and advance change for communities in need.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Associate
FYidoctors
07.2024 - Current
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Maintained a clean and organized optical dispensary, ensuring a positive customer experience.
- Delivered high-quality vision screening services as part of community outreach programs, promoting eye health awareness within local communities.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
Resident and Guest Attendant Memory Care
Seasons Retirement Communities
01.2024 - 04.2024
- Assist with the development and implementation of programs and services that meet psychosocial, physical, intellectual, and spiritual needs of all residents
- Execute programs through a person-centered approach and take into consideration the fundamental principles of the Seasons Embrace Today philosophy
- Assist with the development and preparation of communication tools designed to provide information regarding current and future activities and special events
- Develop and maintain effective relationships with residents and guests in order to determine individual needs, resolve issues or concerns, and evaluate residents satisfaction
- Promote Wellness in the community among service team members, residents, and guests
- Monitor residents participation in activities in report changes in their activity level
- Provide residents with a safe and comfortable pleasant, creative, and non-threatening recreational environment.
Chromebook Sales Specialist
Premium Retail Services Inc
03.2022 - 09.2022
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs
- Provided first-rate service to all customers and potential customers
- Built rapport with customers and assessed needs to make product recommendations and upsell
- Demonstrated product features, answered questions, and persuasively overcame objections
- Trained and mentored new sales representatives.
Phone Sales Associate
Freedom Mobile
01.2021 - 02.2022
- Built relationships with customers using strong persuasion and active listening skills
- Answered questions about company offerings with knowledgeable responses about products and services
- Answered calls, took messages, and transferred calls to correct individuals
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Babysitter
Freelance
06.2018 - 08.2021
- Played games, worked on puzzles, and read books to young children
- Communicated positively with children and guardians
- Organized and cleaned home after activities by picking up toys and straightening up playroom
- Prepared healthy, age-appropriate snacks and meals
- Reassured children when upset providing emotional support and stability
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs
- Assisted children with homework assignments and special projects across different subjects.
Education
Bachelor of Science - Social Work
Algoma University
Sault Ste. Marie, ON04.2026
Social Service Worker - Gerontology Diploma -
St. Clair College of Applied Arts And Technology
Windsor, ON06.2024
Highschool Diploma -
Vincent Massey Secondary School
Windsor, ON05.2021
Skills
- Verbal and Written Communication
- Excellent People Skills
- Guest Relations
- Time Management
- Organized
- Empathetic and active listener with excellent communication skills
- Strong assessment and problem-solving abilities
- Experience in case management, crisis intervention, and counseling
- Knowledge of community resources and ability to connect clients with services
- Commitment to cultural competence and inclusive practice
- Ability to work effectively in teams and collaborate with diverse stakeholders
- Case Management
- Client Advocacy
- Conflict Resolution
Certification
- First Aid/CPR Certified
- Gentle Persuasive Approaches (GPA) in Dementia care Certification
- Personality Disorder Skills Training Certificate: Tools for Promoting Change in Your Most Change- Resistant Clients
- Will be registering with the OCSWSSW
Timeline
Medical Associate
FYidoctors
07.2024 - Current
Resident and Guest Attendant Memory Care
Seasons Retirement Communities
01.2024 - 04.2024
Chromebook Sales Specialist
Premium Retail Services Inc
03.2022 - 09.2022
Phone Sales Associate
Freedom Mobile
01.2021 - 02.2022
Babysitter
Freelance
06.2018 - 08.2021
Bachelor of Science - Social Work
Algoma University
Social Service Worker - Gerontology Diploma -
St. Clair College of Applied Arts And Technology
Highschool Diploma -
Vincent Massey Secondary School