Sajida Garcia
San Leandro
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
16
16
years of professional experience
Work History
Operations Agent
Southwest Airlines
05.2023 - Current
- Enhanced customer satisfaction with timely resolution of issues, clear communication, and follow-up on concerns.
- Provided announcements to passengers to explain baggage and boarding procedures.
- Enhanced on-time performance by efficiently managing aircraft turnaround processes.
- Maintained flight and events logs, aircrew flying records, and flight operations records of incoming and outgoing flights.
Store Manager
US Chef Store
06.2009 - 12.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Education
High School Diploma -
Dewey Academy
Oakland, CA06-2011
Skills
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer relations
- Complaint resolution
- Team building and leadership
- Training and mentoring
Languages
Spanish
Professional Working
Timeline
Operations Agent
Southwest Airlines
05.2023 - Current
Store Manager
US Chef Store
06.2009 - 12.2022
High School Diploma -
Dewey Academy