Sajia Islam

• Completed store opening and closing procedures and balanced tills.
• Built positive relationships with customers to increase repeat business.
• Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
• Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
• Trained new employees and delegated daily tasks and responsibilities.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.

· Delivered top-notch customer service in a fast-paced retail environment, consistently meeting and exceeding customer expectations.

· Maintained a clean, organized, and welcoming store atmosphere, ensuring products are well-presented and accessible.

· Managed point-of-sale transactions, including cash handling, processing payments, and assisting with returns, all while maintaining a high level of accuracy and professionalism.

· Developed strong interpersonal skills by interacting with diverse customers and collaborating with team members to achieve store goals.

• Attending client call, walk through the process for onboarding new corporate clients with possible all support
• Managing Corporate Account Opening activities, Short Notice deposit (SND) and over draft (OD) accounts rate maintenance
• Ensuring excellence in customer service through prompt and effective service delivery
• Recruited, trained, and supervised contractual staff
• Addressed customer complaints & issues in a professional manner

• Managing account closure.
• Smooth handling of signatory updates of foreign companies, Branch/Liaison offices and Local corporate accounts.
• Short Notice deposit (SND) and over draft (OD)accounts rate maintenance.
• Ensuring Regulatory Payments and relevant reporting, Reconciliations i.e., Value added tax, withholding tax and Excise Duty.
• Responsible for implementation and adherence of Bangladesh Bank’s policies,procedures, service standards, performance measurements that support the overall
  department’s responsibilities.
• Engaged in Monthly, Quarterly report submission, reconciliation activities, monitoring aging of receivables.

Prepare and ensure timely submission of the central bank and National Board of Revenue reports

Work on reporting projects and automation.
Implementation on GoAML project and Cash Transaction reporting.
Audit handling.
Disseminate information received from regulatory authorities among concerned departments / officials and maintain / update filing of all regulatory directives/ queries/
relevant correspondence in an orderly fashion.
Respond to the queries received from NBR, BFIU, Bangladesh Bank and Clients.